Ashwani Kumar

Order management in warehouse B2C and B2B dispatches.

• Managed B2C order processing and dispatch operations to guarantee timely deliveries.
• Oversaw execution of B2C order management, optimizing workflows for enhanced delivery accuracy.
• Received and processed orders from diverse channels, including e-commerce and retail.
• Efficiently picked, packed, and shipped orders to consistently meet customer expectations.
• Coordinated with logistics partners to secure timely and precise delivery.
• Order Fulfillment Reports: Analyzed and improved order fulfillment rates, reducing errors and increasing customer satisfaction.
• Order Cycle Time Reports: Identified bottlenecks and optimized order processing times, resulting in faster delivery and improved customer experience.
  
• Order Accuracy Reports: Implemented quality control measures to ensure accurate order fulfillment, reducing returns and improving customer satisfaction.

Handling International Shipments and Documentation.

• Compliance: Ensure compliance with international shipping regulations, customs, and taxes.
• Documentation: Prepare and manage shipping documents, such as commercial invoices, packing lists, and certificates of origin.
• Logistics: Coordinate with freight forwarders, carriers, and customs brokers to facilitate smooth international shipments.

Inventory Management

• Stock Levels: Monitor and manage inventory levels to prevent stockouts and overstocking and optimize storage space.
• Inventory Tracking: Use barcode scanning, RFID, or other technologies to track inventory movement and maintain accurate stock levels.
• Replenishment: Plan and execute inventory replenishment strategies to ensure timely restocking.
• Stock Level Reports: Monitored and maintained optimal stock levels, ensuring timely replenishment, and minimizing stockouts.

Returns Management

• Return Rate Reports: Analyzed return rates to identify trends and areas for improvement, implementing changes to reduce returns and improve customer satisfaction.
• Return Processing Reports: Streamlined return processing to ensure timely refunds and exchanges, improving customer satisfaction and loyalty.
• Return Reason Analysis Reports: Conducted an analysis of return reasons to identify product quality issues, improving product development, and reducing returns.