Summary

Overview

Work History

Education

Skills

Accomplishments

Certification

Timeline

Ashwani Kumar Saxena

ServiceNow Architect

Summary

With over 15 years of experience in ServiceNow, I possess extensive knowledge in various applications and have been involved in the complete software design life cycle, from requirements to post-production follow-up. Throughout my career, I have mentored and coordinated teams, providing technical inputs for projects and presales activities. My greatest strength lies in understanding the needs of those under my leadership, enabling me to assess, recommend, and implement the most suitable service plans while consistently delivering high standards of ongoing support. Building relationships and positively impacting others' quality of life is a genuine passion. Given my skills and dedication, I am confident that I would be a valuable asset to any organization fortunate enough to employ me.

Overview

years of professional experience

Certifications

Work History

Program Manager | ServiceNow Architect

Capgemini India

10.2022 - Current

Managed cross-functional teams for successful project completion within deadlines and budgets.
Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
Established strong relationships with key stakeholders, ensuring support for program initiatives.
Improved solution efficiency by designing and implementing scalable architectures for enterprise clients.
Worked with customers or prospective customers to develop integrated solutions and lead detailed architectural dialogues to facilitate delivery of comprehensive solution.
Worked closely with product teams to define and prioritize partner feature requests
Accelerated project delivery with effective management of cross-functional teams, adhering to agile methodologies and best practices.
Managed end-to-end software development life-cycle, from initial requirements gathering to post-implementation support and maintenance.
Communicated with partners and clients to update product and implementation status at technical or functional level.
Provided technical leadership and mentoring for junior team members, fostering a supportive learning environment that promoted skill development and career growth.
Developed comprehensive documentation for solution design specifications, ensuring clear communication between stakeholders at all stages of project lifecycle.
Championed innovation by staying abreast of emerging technologies and incorporating relevant advancements into architectural designs.
Executed platform upgrades, backups and restore operations.
Developed and implemented best practices for software development and architecture design, elevating team productivity and project outcomes.
Evaluated systems design and efficiency of processes through thorough research.

ServiceNow Technical Delivery Lead

Capgemini Australia

05.2022 - 09.2022

Company Overview: Worked as ServiceNow Technical Delivery Lead in RMIT University
Fostered a culture of innovation within the team by encouraging experimentation and adoption of emerging technologies.
Increased customer satisfaction ratings by proactively addressing concerns, implementing feedback, and ensuring timely resolution of issues.
Streamlined deployment processes with the implementation of continuous integration and delivery pipelines, enabling faster release cycles.
Managed risk effectively through diligent identification, assessment, mitigation planning, and monitoring throughout the project lifecycle.
Monitored and tracked project progress to support timely completion.
Communicated project updates to stakeholders at all levels.
Refined processes within the team for efficient handling of ongoing operational support along with Projects within the team
Setup governance process for multiple vendors to follow on the same instance
Setup environment guidelines and defined instance usage for the team to follow
Setup Agile board in ServiceNow for efficient handling of incidents and requests
Defined technical best practices to be followed by the team
Created artifacts in Confluence for processes, project and upgrades
Mentored the team and helped them in resolving any technical queries
Worked closely with cross-applications lead along with Change Management, Service Delivery and Asset management teams
Worked on resolving complex incidents, requests and multiple small projects
Engaged BTPs for any new demands and help providing technical analysis whenever required
Helped on RFPs whenever required apart from current project
Setup and managed periodic cloning and version upgrade or patching activities for all ServiceNow platforms
Focus on providing solutions in terms of scalability, upgradeablily, manageability, performance and User experience

Solution Architect

Capgemini Australia

03.2021 - 04.2022

Working as ServiceNow Solution Architect at one of the renowned banks in Australia
Performing discovery, impact analysis, and solutioning on the enhancements
Tenant to a ServiceNow platform supporting the HRSD squad
Improved solution efficiency by designing and implementing scalable architectures for enterprise clients.
Creating and maintaining artifacts for reference purpose such as process flow diagrams, roles/responsibilities, analysis reports, business requirements, functional system specifications and presentations
Lead the team in challenging times
Discussions with Stakeholder and establish business communication
Showcased Tokyo impacts to the stakeholders, and highlighted new features upcoming in Tokyo release

ServiceNow Consultant

Infosys

12.2018 - 02.2021

Company Overview: Working on B2B digitization program to automate fulfillment of requests for the products and services offered by Telstra
This project involves Customer Service Management module and ITSM module involving integrations with Network
Involved in End to end architectural decisions and ensuring the integration is achieved involving other systems
Managed complex integrations between ServiceNow and third-party systems to improve data flow and automation capabilities.
Provided ongoing support for implemented solutions, addressing issues promptly to maintain optimal system performance.
Designed multiple Catalog items which are exposed to another portal system which Telstra customers use for request submission
Built enabler stories and utilities for parsing payloads that are used by different teams
Built the platform to support incidents and Service requests from Telstra customers for the Telstra Services offered to its users
Followed TMF standard formats across the payload formats to ensure industry best practices is followed
Designed logic to handle Service request creation and its fulfillment by integrating to the Network domain through APIs exposed from the network team involving complex integration via different interfaces
Works in Microservices Architectural design involving Microservices and APIGEE security
Leads the platform team and guide the team for the automation requirements and governing upgrade activities
Engage, negotiate and manage key strategic architect relationships to deliver projects
Ensure project roadmap supports the Customer Success team and business objectives
Lead a project from start to finish, working with teammates from strategy, business analysis, development and quality assurance
Lead as a product owner to clients by understanding their expectations and requirements and effectively communicating across functional teams
Provide leadership and guidance to project sponsors
Monitor and control projects status
Scale Agilist and provides technical inputs to ongoing RFPs lead by Infosys
Working on B2B digitization program to automate fulfillment of requests for the products and services offered by Telstra

Iteration Manager

Infosys

01.2018 - 11.2018

The undertaking depends on Asset Management module in ServiceNow
CPE (Customer Premise Equipments) is tied in with taking care of the benefit stream from the day the solicitation is raised as buy request till the advantage gets resigned
It give an all encompassing perspective to the buy request administrators for their buy arranges that were brought up in a framework outside ServiceNow and exhibit advance and empower them to recognize blockages, for example gear got yet to be introduced
Managed risks and resolved issues proactively, maintaining project momentum and minimizing delays.
Handles all interchanges with the customer and deals with the group of 14 individuals to accomplish the ideal outcome
Setup JIRA dashboard and aides dealing with the venture conveyance
Provided capacity to the fund group to bring the required data utilizing the Reports Module in ServiceNow
Helped team in achieving the desired result and also provided technical inputs whenever required
SMEC Decommissioning and reconciliations to Monitoring instruments like Alarmchecker, Solarwinds and Tripwire
Evaluating project performance and oversee quality management to ensure that project deliverables are fit for purpose and meet client needs

ServiceNow Consultant

Infosys

07.2017 - 12.2017

The R2R program intends to give a vital design to empower speed to advertise, nimbleness, backing, diminished cost base of its item
It is a multi-year business transformational program planned for supplanting a portion of the present inheritance and solid application stacks with best-of-breed SaaS stages with an intend to convey the focused on business objectives of higher income, expanded profitability and improved time to advertise
Worked on structuring the approval and payload transformation organizes crosswise over ServiceNow and Microservices
Worked on setting up the security component including OKAPI, Micro administration and ServiceNow utilizing OAuth and MASSL
Worked on-boarding establishment information utilizing reconciliations with brought together Salesforce frameworks
Customers can utilize the administrations offered by ServiceNow utilizing the OKAPI enlistment

ServiceNow Consultant

Infosys

01.2017 - 06.2017

Case Management Tool is the project focused on delivering the functionality to the client to manage the cases raised in ServiceNow platform
The services were offered using the ServiceCatalog across different groups
Designed the ServiceCatalog for three unique gatherings, almost 20 indexes
Designed the ServicePortal according to ask from the customer with the marking, breadcrumbs and various perspectives
Configured the checked application in the example effectively utilized by one of the other merchant of the customer
Interacted with various groups and coordinated the information from ServiceNow to SFX

ServiceNow Consultant

Infosys

10.2015 - 12.2016

Company Overview: Telstra is Australia's leading provider of mobile phones, mobile devices, home phones and broadband internet
Worked on the Hybrid Agile Model
Used ITSM module and majorly workflows
Worked in creating custom activities using Orchestration
Built Data gather functionality which formed the base and was the starting point of customer interaction
Worked on using Microservices and APIGEE platform
Worked on JIRA, used for maintaining Epics, Stories in the tool
Worked on ITAM, BMC Remedy tool for maintaining the Support incident tickets
Worked on HP QC used for logging defects
Telstra is Australia's leading provider of mobile phones, mobile devices, home phones and broadband internet

ServiceNow Consultant

Accenture

03.2012 - 09.2015

Company Overview: Worked for UBS (Union Bank of Switzerland) Investment banking undertaking to assemble the Human Resources ticketing apparatus in ServiceNow stage utilizing the HR module to be utilized by UBS Human assets
Taken a shot at different modules, for example, making Business Rules, Client Scripts, Catalog Client Scripts, work processes, Knowledgebase, and so forth
The clump occupations being dealt with by a different application (IF Framework) which is associated with the Service Now applications by means of change maps; taken a shot at redesigning the Release for Service Now for UBS customer from Aspen to Calgary Release
Worked on ServiceNow innovation based for the most part in HR Module(ITSM Tool)
Trained in ServiceNow Technology in London (UK) for around a half year
Worked on making Business Rules, ACL , Client Scripts, UI Policies , UI Actions, and so on in ServiceNow
Used diverse system for taking care of group occupations known as Interface structure which is associated with the GUI
Used PUTTY for login to UNIX box for GUI and IF hubs at whatever point required
Learning of UNIX directions
Used Subversion to store the records like Release Notes, Read Me documents, Update Sets, and so on
Worked for UBS (Union Bank of Switzerland) Investment banking undertaking to assemble the Human Resources ticketing apparatus in ServiceNow stage utilizing the HR module to be utilized by UBS Human assets

Java Developer

Accenture

09.2010 - 03.2012

This venture depended on creating web application utilizing Java Technology for refund count dependent on the deals done by wholesalers and clients
It contains different modules identified with clients, items, costs and refund figuring
I took a shot at different modules and created couple of regular utilities which could be utilized over all the jsp's, for example, breadcrumbs, top and left route interfaces, the look and believe, and normal to all jsp's
Built up a page stacking usefulness which is helpful to maintain a strategic distance from the client clicking any catches/connect before the page loads and implying the client that the page burden is in advancement, document transfer to transfer the record from nearby and place it in the server and had great hands on JQgrid and CSS
Likewise built up a decent comprehension of the entire progression of information from the controller to the utility classes, and created different pages in this application, just as taking care of the UI issues in application overall
Used 'Eclipse' for writing the code and building the .war file
Used 'Maven' as a build tool, Based on the concept of a project object model (POM), and helpful in running the unit test cases(JUNIT)
Used 'Jboss Application Server'
Used 'Dimension' for check-in and checkout of the code
Used 'VDI' for connecting to Database & Used 'TOAD' for querying the database

Java Developer

Accenture

01.2010 - 08.2010

Chipped away at various ventures dependent on structure the HR Portal Application for the HR Professionals, Managers and the Employees of those organizations for raising any endorsement demands/administrators favoring the solicitations
Taken a shot at Single-Sign-On with PeopleSoft, great learning of web administrations, dealt with internationalization (bolstered 5 dialects in one of the venture) and UI changes for different pages and segments of the page
All the above Projects were web-based application, Used 'Apache Tomcat' as the web server
Used Microsoft SQL Server 2005 for database
Used 'PMD' and 'CheckStyle' for efficient code writing and code verification
Used 'TFS' for checking in and checking out the java/jsp files, it is like a repository to keep the code for managing the history

Education

Bachelor of Technology (B.Tech.) - Computer Science and Engineering

UTTAR PRADESH TECHNICAL UNIVERSITY (U.P.T.U)

01.2005 - 2009.01

Ashwani Kumar Saxena

Summary

Overview

Work History

Program Manager | ServiceNow Architect

ServiceNow Technical Delivery Lead

Solution Architect

ServiceNow Consultant

Iteration Manager

ServiceNow Consultant

ServiceNow Consultant

ServiceNow Consultant

ServiceNow Consultant

Java Developer

Java Developer

Education

Bachelor of Technology (B.Tech.) - Computer Science and Engineering

Skills

Accomplishments

Certification

Timeline

Program Manager | ServiceNow Architect

ServiceNow Technical Delivery Lead

Solution Architect

ServiceNow Consultant

Iteration Manager

ServiceNow Consultant

ServiceNow Consultant

ServiceNow Consultant

ServiceNow Consultant

Java Developer

Java Developer

Bachelor of Technology (B.Tech.) - Computer Science and Engineering

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