ASHWANI RAI
Noida
Summary
Dedicated Customer Service Representative with a proven history of excelling in high-pressure sales and account management settings. Demonstrates exceptional presentation and communication skills, effectively addressing diverse customer needs while delivering tailored solutions. Recognized for strong problem-solving abilities that enhance customer satisfaction and loyalty. Aiming to leverage experience to drive growth and foster positive client relationships.
Overview
1
1
year of professional experience
Work History
Sales Officer
Axis Bank
Kanpur
12.2023 - 09.2024
Outbound call.
- Assisted in the development of new banking products and services for clients.
Customer service.
- Resolved customer complaints in a timely manner.
- Identified opportunities for improving efficiency in branch operations.
Cross-sell.
- Coordinated with other departments within the bank to meet customer needs.
- Established relationships with borrowers, lenders, and third parties involved in the loan process.
Insurance
- Remained current on latest industry trends by gaining comprehensive knowledge of financial and insurance products, services, and best practices.
- Closed sales on new policies by presenting insurance options to customers accurately and efficiently.
Customer Service Representative
Magicbricks
Noida
08.2023 - 11.2023
- Developed and maintained strong relationships with clients to ensure satisfaction and loyalty.
- Coordinated with product development teams to design services that meet client needs.
- Resolved escalated customer issues efficiently and effectively within established timelines.
- Maintained accurate records of all client interactions within the company's CRM system.
Education
Bachelor of Arts - Management
Banaras Hindu University
Varanasi10-2023
High School Diploma -
S S N Inter College
Ballia05-2017
Intermediate Certificate -
M V V M College
Ballia05-2017
Skills
- Product and service solutions
- Customer service
- Opening and closing accounts
- Business development
- Client relations
- Sales and market development
- Cold calling
- Sales follow-up
- Product knowledge
- Cross-selling
- Networking
- Sales operations management
Languages
Hindi
First Language
English
Elementary (A2)
A2
Timeline
Sales Officer
Axis Bank
12.2023 - 09.2024
Customer Service Representative
Magicbricks
08.2023 - 11.2023
Bachelor of Arts - Management
Banaras Hindu University
High School Diploma -
S S N Inter College
Intermediate Certificate -
M V V M College
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