Ashwani Yadav
Gurugram
Summary
Dynamic professional with a proven track record at HDFC Bank, promoted to Personal Banker for excellence in customer relations and compliance risk management. Skilled in driving revenue growth through strategic sales initiatives and building strong client relationships. Recognized for problem-solving abilities and expertise in core banking, consistently enhancing customer experiences and operational efficiency.
Overview
4
4
years of professional experience
Work History
Deputy Manager
HDFC Bank Private Ltd.
08.2023 - Current
- Customer Service- Handling inquiries, resolving complaints and ensuring a positive customer experience
- Transaction Processing- Accurately and efficiently processing deposits, withdrawals and other financial transactions.
- Branch Operations- Managing branch activities, ensuring compliance and maintaining security.
- Staff Management- Supervising staff, providing training and ensuring effective teamwork.
- Compliance Risk- Adhering to regulations and identifying and mitigating operational risks.
- Followed operational standards, promoting security, risk management and compliance.
- Resolved customer disputes fairly, balancing customer satisfaction with bank interests.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
- Promoted bank services through outreach initiatives, enhancing community engagement and brand awareness.
- Cross-sold banking products such as credit cards, loans and investments.
- Guided customers in making informed decisions about loans and lines of credit, clarifying availability, terms, and benefits.
Senior Sales Manager
ICICI securities Ltd.
10.2022 - 07.2023
- Drove revenue growth through effective sales strategies, prospecting, and client acquisition.
- Identified and pursued new business opportunities to expand client base and market share, enhancing overall market presence.
- Analyzed market trends, competitor activities, and industry developments to inform and refine sales strategies.
Sales Executive
Utkarsh small finance bank
10.2021 - 09.2022
- Conducted market analysis to identify trends, competitor activities, and industry developments, informing targeted sales strategies.
- Generated revenue by implementing effective sales strategies, focusing on prospecting and client acquisition.
- Developed strong relationships with clients through regular follow-ups and personalized communication.
- Conducted market research to identify potential customers and sales opportunities.
- Collaborated with team members to create effective sales strategies and promotional campaigns.
Education
Bachlor of commerce -
Dr. Bhim Rao Ambedkar University
AGRA05.2018
Intermediate -
BSF Sr. Sec. School
Tekanpur Gwalior, M.P05.2015
HIGH SCHOOL -
BSF Sr. Sec. School
Tekanpur Gwalior, M.P05.2013
Skills
- Core Banking
- Financial analysis
- Sales expertise
- Sales marketing
- Client interaction
- Customer relations
- Relationship management
- Problem-solving
- Work ethic
Accomplishments
• Got promoted for new role in the organization as a (Personal banker) in the month of September
• Facilitated core banking work, leading to an increase in operational efficiency over months.
• Consistently achieved sales targets, ranking as a top performer in sales and operations for consecutive quarters.
• Qualified for the banking tour in Greece and London, showcasing expertise in financial services and client relations.
• Implemented strategies that resulted in growth in insurance sales during the financial year.
• Sports Achievement, 04/2010 - 05/2018
• Awarded as the best player of the handball national tournaments (2015).
• Gold medalist in the Senior National in Punjab (2014).
• Silver medalist in CBSE sports tournaments (2013).
• Gold medalist in the Junior National in Indore (2011).
• Facilitated core banking work, leading to an increase in operational efficiency over months.
• Consistently achieved sales targets, ranking as a top performer in sales and operations for consecutive quarters.
• Qualified for the banking tour in Greece and London, showcasing expertise in financial services and client relations.
• Implemented strategies that resulted in growth in insurance sales during the financial year.
• Sports Achievement, 04/2010 - 05/2018
• Awarded as the best player of the handball national tournaments (2015).
• Gold medalist in the Senior National in Punjab (2014).
• Silver medalist in CBSE sports tournaments (2013).
• Gold medalist in the Junior National in Indore (2011).
Hobbies and Interests
- Sports
- Traveling
Languages
- Hindi
- English, Full Professional Proficiency
- Hindi, Full Professional Proficiency
Timeline
Deputy Manager
HDFC Bank Private Ltd.
08.2023 - Current
Senior Sales Manager
ICICI securities Ltd.
10.2022 - 07.2023
Sales Executive
Utkarsh small finance bank
10.2021 - 09.2022
Bachlor of commerce -
Dr. Bhim Rao Ambedkar University
Intermediate -
BSF Sr. Sec. School
HIGH SCHOOL -
BSF Sr. Sec. School