Ashwik Aashish
Senior System Administrator
Jamshedpur
Summary
Accomplished Senior System Administrator with a demonstrated track record spanning over three years, specializing in Microsoft technologies including Exchange, Exchange Online, SharePoint, OneDrive, Teams, Defender, and Security & Compliance. Proficient in the conception, execution, and maintenance of robust and secure IT infrastructures, ensuring optimal performance and reliability.
Throughout tenure, I have showcased expertise in the management and troubleshooting of intricate Exchange environments, both on-premises and in the cloud, ensuring seamless communication and collaboration for end-users. I possess proficiency in the deployment and configuration of SharePoint and OneDrive solutions, facilitating efficient document management and collaboration across the organizational spectrum.
My competency extends to Microsoft Teams administration, enabling seamless communication and collaboration for teams. Additionally, my hands-on experience with Microsoft Defender underscores my unwavering commitment to safeguarding systems and data against potential threats.
As a proactive problem-solver, I excel in swiftly analyzing and resolving technical issues, thereby minimizing downtime and optimizing system performance. Armed with a proven track record in delivering high-quality IT services, I am poised to contribute my technical proficiency and strategic insights to enhance the efficiency and security of IT environments.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
5
5
Languages
Work History
Senior System Administrator
Quatrro
Gurgaon
08.2023 - Current
- Results-driven Senior System Administrator with over three years of experience specializing in Microsoft technologies such as Exchange, Exchange Online, SharePoint, OneDrive, Teams, Defender, and Security & Compliance.
- Adept at designing, implementing, and maintaining robust and secure IT infrastructures to ensure optimal performance and reliability. In my tenure, I have demonstrated expertise in managing and troubleshooting complex Exchange environments, both on-premises and in cloud, ensuring seamless communication and collaboration for end-users.
- Proficient in deploying and configuring SharePoint and OneDrive solutions, facilitating efficient document management and collaboration across organization. My skill set extends to Microsoft Teams administration, enabling seamless communication and collaboration for teams.
- My experience with Microsoft Defender further emphasizes my commitment to safeguarding systems and data against potential threats. A proactive problem-solver, I excel in analyzing and resolving technical issues promptly, minimizing downtime, and optimizing system performance.
- I am ready to contribute my technical proficiency and strategic insights to enhance the efficiency and security of IT environments.
Support Engineer – Premier Partner Signature Cloud
Concentrix
Gurgaon
12.2021 - 08.2023
- Manage and provide technical support for several complex Microsoft Exchange online environments.
- Responsible for troubleshooting tickets involving Mail-Flow issues such as undeliverable mail, mailbox moves, log mailbox issues, changing alias names, managing transport rules etc.
- Hands-on experience with reviewing message headers/Extended message trace.
- Assisted Microsoft partners on Office 365 applications installation, configuration & upgrade.
- Assisted Partners/Admins with Office 365 licensing issues.
- Resolved issues related to Add ins on using Office Admin portal, Classic Exchange Admin center and New Exchange Admin center.
- Resolved issue related with failed email deliveries by reading message header and analyzing message trace report.
- Resolved issues related to DNS records update (SPF, DKIM and DMARC etc.) and accepted domains
- Created and reviewed of audit log reports to track any legit and non legit action performed by user or Admin within tenant
- Fixed issues related to compromised users and admins and helped them by unblocking them using Office 365 Compliance and Security portal.
- Troubleshooting Microsoft Teams, OneDrive, and SharePoint online issues.
- Resolve issue related to Outlook applications such as Inbox rules, Add ins, slow performance, multiple authentication pop ups, sign in issues etc.
- Assisted Microsoft partners with configuration of transport rules, malware protection, spam protection
- Experienced migrating from On-Premises to Azure/Exchange Online solutions and maintaining hybrid Exchange configurations.
- Troubleshoot and manage tickets/cases and resolved other high priority issues.
- Understanding of Exchange Online Protection (EOP) Inbound/Outbound filtering stack architecture. Connection Filtering, Spam Filters, Threat management, Quarantine management/policies and Action Center.
- Creation, management and troubleshooting of Legacy exchange Retention Policies/Policy Tags (DPT/RPT/PT). Reviewing Messaging records management (MRM)/Managed Folder assistance (MFA) to check retention policy functionality.
- Hands-on experience with configuration/troubleshooting of Organization Relationship, Free/Busy sharing, Calendar Sharing with external organization or Hybrid Setup, Auto discover.
- Azure AD Connect - Responsible to assist with synced environment or hybrid scenarios, password synchronization.
- In-depth troubleshooting to resolve Outlook Issues such as configuration and functionality issues for PC (Outlook Client), Outlook Web App (OWA), mobile devices and using MFCMAPI to make certain changes.
Lead Technical Support Engineer
Teleperformance
Jaipur
06.2020 - 02.2021
- Installing and configuring Windows Operating System.
- Ability to troubleshoot complex Windows Operating System issues.
- Troubleshooting, configuring and Installing Microsoft Windows.
- In-depth troubleshooting on Microsoft Windows and BIOS issues.
- Working with staff to diagnose software or hardware issues.
- Providing technical support via remote-access systems.
- Offering solutions that meet needs of client and maintaining good client relations.
- Repairing software issues and networking problems.
- Tracking, managing work records and compiling job reports.
Lead Advisor
Concentrix
Ranchi
10.2019 - 04.2020
- Assisting Customer in international flight booking related issues.
- Working on Galileo and Amadeus platform for international flight booking.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines, and policies.
- Take the extra mile to engage customers.
Education
High School Diploma -
04.2001 -
Attained a High School Diploma upon successful completion of the 10th standard, demonstrating a solid foundation in academic subjects. The curriculum included a diverse range of subjects, fostering critical thinking, problem-solving skills, and a comprehensive understanding of fundamental concepts. Engaged in a well-rounded educational experience that prepared for future academic pursuits and provided a basis for lifelong learning.
High School Diploma -
04.2001 -
Earned a High School Diploma with a focus on commerce upon successful completion of the 12th standard. The comprehensive curriculum included subjects such as Accounting, Economics, Business Studies, Entrepreneurship and English, providing a well-rounded education in commerce and business-related disciplines
Bachelor of Commerce And Hons in Finance Accounts - Finance Accounting
08.2018 - 07.2021
Successfully completed a rigorous academic program culminating in a Bachelor of Commerce (Honors) degree with a specialized focus on Finance and Accounts. The comprehensive curriculum encompassed advanced coursework in financial management, accounting principles, taxation, and business law.
Skills
Technical Analysis
Troubleshooting
Critical Thinking
Dependable and Responsible
Technical specifications
Decision-Making
Problem-Solving
Timeline
Senior System Administrator - Quatrro
08.2023 - Current
Support Engineer – Premier Partner Signature Cloud - Concentrix
12.2021 - 08.2023
Lead Technical Support Engineer - Teleperformance
06.2020 - 02.2021
Lead Advisor - Concentrix
10.2019 - 04.2020
Marwari College - Bachelor of Commerce And Hons in Finance Accounts, Finance Accounting
08.2018 - 07.2021
St. Xavier's English School - High School Diploma,
04.2001 -
S.J DAV Public School - High School Diploma,
04.2001 -
Personal Information
- Date of Birth: 10/04/2000
- Nationality: Indian
- Marital Status: Single
Disclaimer
I, Ashwik Aashish hereby declare that all the information furnished above is true to the best of my knowledge.
Personal Details
- Date of Birth : 04th October 2000
- Marital Status : Single
- Nationality : Indian
I, Ashwik Aashish hereby declare that all the information furnished above is true to the best of my knowledge.