Ashwin Anilkumar
Alappuzha
Summary
Highly skilled in administration and the provision of high-level executive support to ensure the seamless and efficient execution of daily operations. Demonstrates the proven ability to build productive relationships with external departments and stakeholders to inspire the achievement of company requirements and objectives.
Overview
2
2
years of professional experience
Work History
Application Support Engineer
Mariapps Marine Solutions
Kochi
05.2023 - Current
- Typically, include diagnosing and resolving complex technical issues through troubleshooting, collaborating with cross-functional teams to enhance customer support, implementing automation scripts to streamline repetitive tasks, conducting root cause analysis, maintaining strong customer relationships through effective communication, and staying updated with emerging technologies to provide timely solutions.
- Expertise in identifying and resolving technical issues across software, hardware, and network environments using advanced troubleshooting techniques.
- Managing customer incidents by prioritizing issues, escalating when necessary, and providing timely updates on resolution status.
- Proficiency in using remote support tools to assist customers remotely and diagnose issues efficiently.
- Support, configure, and troubleshoot software like AMOS, Danaos, or Crew Management ERP tools.
- Ensure smooth data flow between vessel systems and shore-based platforms.
- Maintain crew records, schedules, and assignments digitally.
Education
Bachelor Of Engineering - Computer Science & Engineering
Vinayaka Missions College of Engineering
Salem, Tamil Nadu10-2022
Skills
- TFS
- MSSQL
- Jira
- Service Now
- Zohodesk
- Azure devops
- Microsoft 365
Languages
- English
- Tamil
- Malayalam
- Hindi
Personal Information
- Age: 24
- Father's Name: Anil Kumar R
- Date of Birth: 10/22/2000
- Passport - B7147611
Timeline
Application Support Engineer
Mariapps Marine Solutions
05.2023 - Current
Bachelor Of Engineering - Computer Science & Engineering
Vinayaka Missions College of Engineering
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