Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Affiliations
Timeline
Ashwin Joseph

Ashwin Joseph

Bengaluru

Summary

Dynamic Catalog Lead at Amazon with a proven track record in data analysis and process improvement. Expert in enhancing catalog integrity and vendor relations, driving efficiency through innovative solutions. Adept at cross-functional collaboration, I consistently deliver results that elevate product visibility and customer engagement. Passionate about leveraging data-driven insights for strategic decision-making.

Resourceful Catalog Lead known for productivity and efficiency in task completion. Specialize in database management, product categorization, and digital asset management. Excel in organization, communication, and time management to ensure catalog accuracy and user accessibility.

Seasoned Catalog Lead seasoned in overseeing and improving catalog operations. Notable skills include project management, team leadership, product categorization, and data analysis. Proven track record of streamlining processes for increased productivity and accuracy. Demonstrated impact on previous work through enhanced efficiency and improved organizational systems.

Overview

10
10
years of professional experience
2017
2017
years of post-secondary education

Work History

Catalog Lead

Amazon
Bengaluru
09.2018 - 10.2024
  • Managed catalog integrity for diverse product categories across Amazon's platform.
  • Collaborated with cross-functional teams to enhance product listings and descriptions.
  • Analyzed data to identify trends and improve catalog organization and accessibility.
  • Trained new team members on catalog management best practices and tools.
  • Conducted regular audits to ensure data accuracy within Amazon's extensive inventory system.
  • Implemented process improvements to streamline catalog updates and reduce errors.
  • Assisted in resolving vendor issues related to product information and listings discrepancies.
  • Maintained a comprehensive library of vendor documentation regarding products.
  • Developed custom reports on catalog performance using various analytics tools.
  • Trained staff on best practices for managing the catalog database.
  • Developed and implemented cataloging processes to ensure accurate data entry and efficient workflow.
  • Identified opportunities to enhance current processes and procedures for improved efficiency.
  • Coordinated with marketing team on promotional activities involving catalog items.
  • Developed and maintained relationships with vendors to ensure timely delivery of products.

Subject Matter Expert

24/7.ai
Bengaluru
04.2015 - 06.2018
  • Led training sessions for new staff on customer service best practices.
  • Developed knowledge resources to support agents in resolving customer inquiries.
  • Collaborated with cross-functional teams to enhance product understanding and usage.
  • Analyzed trends in customer interactions to identify areas for improvement.
  • Offered one-on-one support for team members and managers to drive continuous improvement.
  • Provided subject matter expertise during meetings with senior leadership team members in order to discuss potential opportunities or challenges.
  • Managed customer inquiries with a focus on providing timely resolutions while maintaining excellent customer service levels.

Education

MBA - Business Administration And Management

St Joseph's College Affiliated With Pondicherry University, Bengaluru, India
06.2019 - 07.2021

BBA - Business Administration And Management

St Joseph's College, Bengaluru, India
06.2015 - 07.2019

St Joseph's Indian High School, Bengaluru, 56077

Skills

  • Catalog management
  • Data analysis
  • Process improvement
  • Vendor relations
  • Inventory management
  • Cross-functional collaboration
  • Trend analysis
  • Problem solving
  • Attention to detail
  • Product lifecycle management
  • Data-driven decision making
  • Merchandising strategies
  • Customer engagement
  • Pipeline management

Languages

English
First Language
Hindi
Advanced (C1)
C1
Kannada
Proficient (C2)
C2
Tamil
Proficient (C2)
C2
Urdu
Intermediate (B1)
B1

Accomplishments

  • Top performer of the month during peak seasons.
  • Customer obsession award for the first quarter of the year
  • Best NPS award at 24/7
  • SME of the year
  • Best Trainer award of the month

Affiliations

  • Gymming
  • Swimming
  • Singing
  • Footballer
  • Playing Snooker

Timeline

St Joseph's College Affiliated With Pondicherry University - MBA, Business Administration And Management
06.2019 - 07.2021
Catalog Lead - Amazon
09.2018 - 10.2024
St Joseph's College - BBA, Business Administration And Management
06.2015 - 07.2019
Subject Matter Expert - 24/7.ai
04.2015 - 06.2018
St Joseph's Indian High School - ,

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