ASHWINI AKSHAY POL

• 1. Employee Relations & Engagement Act as the first point of contact for plant employees on HR-related matters.
• Address employee grievances, concerns, and disciplinary issues in a timely manner.
• Conducted employee engagement activities, welfare programmes, and communication forums to foster positive work environment, enhancing employee satisfaction and retention.
• Talent Acquisition & Onboarding Manage recruitment for blue-collar, staff, and junior management positions. Coordinate interviews, reference checks, and candidate selection processes.
• Ensure smooth onboarding of new employees and contractors. Complete all joining formalities, documentation, and compliance requirements.
• Documentation & Employee Records Maintain employee personnel files and HR documentation.
• Performance Management Provided verified attendance data for payroll processing.upport the performance appraisal and review process for blue colour. Assist managers in implementing Performance Improvement Plans (PIPs). Maintain performance-related documentation and records.
• HR Compliance & Audits Ensure compliance with labor laws, company policies, and statutory requirements. Maintain records required for internal, customer, and certification audits. Coordinate HR audits and ensure timely closure of observations.
• Learning & Development Identified training needs in consultation with department heads; coordinated technical, behavioural, safety, and compliance training to support workforce development.
• Track training attendance, effectiveness, and competency development.
• Time, Attendance & OT Management Monitor attendance, absenteeism, leave records, and shift schedules.
• Track overtime hours and ensure compliance with labour regulations. Validate attendance data for payroll processing. Generate attendance and OT reports for management review.
• Payroll & Benefits Administration Provide verified attendance and employee data for payroll processing. S
• SSupport administration of employee benefits, insurance, leave, and statutory schemes. Coordinate with payroll partners for employee queries and corrections.
• Contractor & Manpower Management Coordinate with contractors regarding manpower requirements and deployment. Verify contractor statutory compliance documents, invoices, PF, ESIC, ECR, and challans.
• Ensure onboarding checklists and KYC records of contract employees are maintained. Monitor contractual manpower utilisation and compliance.
• Client Coordination & Business Support Interact with client representatives regarding manpower requirements.
• Collect feedback on deployed employees and service quality.
• Understand upcoming recruitment requirements and workforce planning needs.
• Conduct regular review meetings with supervisors and stakeholders for timely hiring.
• Health, Safety & Welfare Support implementation of plant safety and health initiatives.
• Ensure compliance with safety policies and statutory requirements. Conduct awareness programs on workplace safety and employee well-being.
• HR Reporting & Analytics Prepared reports on headcount, attrition, absenteeism, overtime, recruitment, and training, providing insights for strategic HR decision-making.
• Maintain HR dashboards and management MIS. Analyse workforce trends and provide recommendations for improvement.
• Diversity, Equity & Inclusion (DEI) Support initiatives that encourage diversity and equal opportunities. Promote an inclusive and respectful workplace culture.
• Ensure fair and unbiased HR practices across the organisation.

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At KPTL, I have played a key role in the development and implementation of various HR policies and processes, including the Leave Policy, Working Hours Policy, Grievance Redressal Policy, and HR SOPs, ensuring compliance and standardization across the organization.

I have also worked extensively on SAP S/4HANA, managing the creation and processing of Purchase Requisitions (PRs) for assets and services while coordinating with relevant stakeholders for timely approvals and procurement activities.

Additionally, I successfully led the implementation of the HFactor Attendance Management System through the MA FOI vendor for all employees at KPTL. This included requirement gathering, system rollout, user coordination, process alignment, and ongoing improvements to enhance attendance, leave, and overtime management. Through these initiatives, I have contributed to strengthening HR governance, process efficiency, and digital transformation within the organisation.

• Managed and updated employee documentation and records for new joiners, facilitating seamless onboarding.

• Conducting daily discussions/review meetings with supervisors to ensure efficient and timely employee onboarding.
• Supporting joining formalities and ensuring all compliance requirements are completed before deployment.
• Collaborated with client companies to assess manpower needs and coordinate effective employee deployment.
• Regularly connecting with clients to obtain feedback on employee performance and service quality.
• Understood and followed up on new recruitment requirements received from clients.
• Generated and processed ESIC and PF registration numbers for employees.
• Maintaining accurate employee databases and statutory records.
• Organised and archived employee contracts and documentation to ensure easy retrieval and compliance.
• Assisted in workforce planning and improving joining conversion ratios.

• (Auto-components manufacturer.)
• Conducted manpower planning and recruitment to achieve optimal staffing levels.
• Managed attendance records and shift schedules to enhance workforce efficiency.
• Facilitated joining formalities, document verification, KYC collection, and employee file management.
• Employee Engagement

• Handled incoming calls and emails, ensuring timely responses and accurate query direction.
• Answered telephone calls, providing information and directing callers effectively.
• Managed all payment processing, invoicing and collections tasks.
• Processed invoice payments and recorded details in account database, maintaining financial accuracy.
• Processed invoice payments and recorded information in account database.
• Received and sorted incoming mail for distribution to relevant departments. and parcels.

• Manage inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.
• Handle customer calls, emails, chats, and service requests.
• Respond to customer inquiries and provide accurate information.
• Resolve customer complaints and concerns professionally.
• Addressed customer service enquiries with speed and precision to enhance customer experience.
• Assisted customers with product-related questions, feedback and complaints.
• Maximised customer satisfaction through prompt resolution of service issues, ensuring positive engagement.
• Maintained detailed records of customer interactions to support future service improvements and training.

• Handled and quickly resolved customer issues regarding product sales and customer service problems.
• Assisted customers with product-related questions, feedback and complaints.
• Responded to customer emails with accurate, professional replies.
• Followed-up on customer interactions to provide further support.
• Followed up with customers after calls to ensure satisfaction and clarify outstanding issues.
• Made high volume of sales calls per day exceeding company outbound call targets.