ASHWINI CHAVAN

Training and Mentoring

- TTT program participant; certified trainer.

- Trained new hires on COVID vaccine and biologic's.

- Mentored case processors and quality reviewers.

- Led focus group training for low-quality associates.

- Trained the team during database transitions

Team Leadership (Acting Team Lead)

- Managed daily operations; ensured project alignment.

- Supported team development.

- Made key decisions in the team lead’s absence.

- Facilitated cross-team communication.

ICSR Quality Review

- Reviewed ICSRs; provided quality feedback.

- Implemented quality improvement actions.

- Published quality metrics; identified trends.

- Designed training plans to enhance ICSR quality.

- Led daily huddles for CP quality updates.

Literature Case Processing

- Assessed literature for ICSRs and safety info.

- Managed translation requests and full-text orders.

- Ensured SLAs in daily work processes.

- Reassessed literature reviews; provided feedback.

- Handled book-in and triage for valid ICSRs.

ICSR Case Deletion

- Managed ICSR case deletions per guidelines.

- Maintained audit trails for regulatory support.

- Ensured compliance in all deletions.

ICSR Case Processing

- Processed ICSRs: entry, coding, narrative, follow-up.

- Handled cases involving cosmetics, antipsychotics, biologic's, and COVID vaccines.

Audit Activities

- Managed audit readiness and internal audits.

- Demonstrated case processing, quality review, and ICSR deletions.

Ad Hoc Activities

- Managed removal review at intake level

- Provided client support for process queries.

• Planned and developed marketing activities, Represented the company at ENT conferences, Counseled patients