ASHWINI FULZELE
Nagpur
Summary
Proactive and versatile professional with over 10 years of experience in strategic planning and customer relationship management. Quick to adapt to new challenges, with strong interpersonal skills, and a proven ability to address concerns effectively. Committed to enhancing business strategies and processes, improving customer satisfaction, supporting team success, and driving positive outcomes.
Overview
10
10
years of professional experience
Work History
Manager - Strategy & Planning
Fabbon
10.2022 - 06.2024
- Research & Development (R&D) with a focus on strategic planning for content and resource mapping
- Publishing and managing content data on the company website
- Content creation and support for urgent or high-priority requirements
- Creating and managing content, including YouTube video production, for Fabbon and the sister company Fabbcraft, an online platform dedicated to craft-related content
- Developing and creating social media marketing content for Pinterest and Meta platforms (Facebook & Instagram)
Manager – Operations & Inside Sales
Pinnacle Teleservices Pvt Ltd
Nagpur
03.2020 - 09.2022
- Resource handling and management, including onboarding
- Handling Sales coordination for PAN India
- Business Reports, process module and lead management
- Managing Sales related activity for pre sales & sales with incremental business
- Handling Inside Sales / tell callers team inhouse and outsourced for lead generation and feedback campaigns
- Execution of PR activities, business meets and conclaves for marketing
- Formulation of policies, content creations for business, and cross functional team coordination
Business Development Manager
FloorWalk | Mystery Audits & Market Research
Nagpur
10.2019 - 02.2020
- Handling all Sales for Mystery Audit clients and Market research
- Need Analysis for client requirement for Audit and conversion of clients
- Managing Sales related activity for prospects, audit scope activities for clients and Sales process
- Decision maker for Sales and operating margins for company processes
- Handling Business development team for generation of business and outputs with satisfaction to clients
Customer Relations Manager
Anand Jaguar Land Rover
08.2017 - 08.2019
- Managing Sales related activity for prospects and After Sales activities for customers
- Monitoring the CRM Module activities and customer engagement activities & conducting marketing campaigns
- Data Management, Quality Process, Retention Analysis
- Soft Skills and corporate communication trainer for Anand group & JLR team for enhancing their communication and customer delightment process.
- Handling team of customer connect for Sales & After Sales Activities
Priority Relationship Manager
Auto Hangar Mercedes Benz
01.2014 - 08.2017
- Conducting and heading all the customer relations activity with sales & after sales activities for prospects & customers
- Monitoring the CRM Module activities and customer engagement activities
- Data Management, Quality Process, Retention Analysis
- Objection Handling, Complaint Management, Lead Management, Sales Funnel Analysis
- Handling team of executives and tele callers and coordinating Marketing activities and campaigns
Education
MBA - Marketing
Pune University
Sinhgad Institute Of Business Administration 01-2013
Bachelor of Business Administration - Marketing
Nagpur University
Dr. Ambedkar Institute Of Management Studies01-2011
Skills
- Customer relationship management (CRM)
- Content management
- Strategic business planning
- Operations management
- Business development
- Social media marketing
- Effective communication
- Strong work ethic
- Team management
- Time management
- Customer service
- Creative problem-solving
- Cross-functional team management
- Verbal and written communication
- Interpersonal relations
Personal Information
Date of Birth: 08/06/88
Profile Skills
- Certified Mercedes Benz Priority Relationship Manager and ranked no 1 PAN India
- Completed Radio Jockey Course at Media School of Mass Communication with Grade A
- Excellent customer handling skills, team management skills, strong communication and presentation skills.
- Strong work ethics, creative and Interpersonal skills
Professional Highlights
Overall experience in areas of Sales, Operations, CRM, Marketing, Content creation, Business Development, Customer Relations, Lead Management, and engaging various activity platforms across CFTs.
Timeline
Manager - Strategy & Planning
Fabbon
10.2022 - 06.2024
Manager – Operations & Inside Sales
Pinnacle Teleservices Pvt Ltd
03.2020 - 09.2022
Business Development Manager
FloorWalk | Mystery Audits & Market Research
10.2019 - 02.2020
Customer Relations Manager
Anand Jaguar Land Rover
08.2017 - 08.2019
Priority Relationship Manager
Auto Hangar Mercedes Benz
01.2014 - 08.2017
MBA - Marketing
Pune University
Bachelor of Business Administration - Marketing
Nagpur University