Ashwini G H
BANGALORE,KARNATAKA
Summary
Process Analyst managing end-to-end contract creation, invoicing, and renewals for multiple legal entities. Delivers ACV reporting, revenue tracking, and dispute resolution while supporting international billing, tax compliance, and sales commission calculations. Strengthens onboarding and process change through case allocation, new-hire training, and process enhancements.
Overview
11
11
years of professional experience
Work History
Process Analyst
Anthology
BANGALORE
02.2023 - Current
- Prepare detailed ACV (Annual Contract Value) reports to support revenue analysis and forecasting.
- Manage end-to-end contract creation and invoicing for multiple legal entities, ensuring accuracy and compliance.
- Prepared detailed ACV reports to enhance revenue analysis and forecasting accuracy.
- Delivered bi-weekly sales and revenue reports to provide key stakeholders with timely financial insights.
- Resolved billing discrepancies and issued credit notes.
- Track company travel expenses and generate Free Text Invoices.
- Handle international customer invoicing, including portal uploads.
- Manage tax-related issues, including India billing, invoice uploads to tax portals, and IRN generation.
- Managed tax-related issues, including India billing and invoice uploads to tax portals, ensuring compliance with local regulations.
- Respond to high-volume customer email inquiries, ensuring timely and professional resolution.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Billing Specialist
Intrado
BANGALORE
01.2020 - 12.2021
- Prepared revenue invoices for Global Billers, ensuring accurate macro execution and timely updates.
- Processed contract rates, resolving pricing and billing discrepancies to maintain client satisfaction.
- Managed manual invoice uploads and maintained the revenue tracker.
- Managed manual invoice uploads while tracking revenue to support financial accuracy.
- Processed billing inquiries and resolved discrepancies to ensure accurate account management.
- Managed end-to-end billing cycles, optimizing workflows for efficiency and effectiveness.
- Collaborated with cross-functional teams to streamline invoicing processes and improve customer satisfaction.
- Implemented system enhancements that increased accuracy in billing calculations and reporting.
- Conducted audits of billing records to identify errors and enforce compliance with company policies.
- Trained junior staff on billing procedures, fostering a culture of continuous improvement and accuracy.
- Analyzed billing data trends to support decision-making and enhance revenue recovery strategies.
Senior Analyst
Tata Consultancy Services (TCS)
BANGALORE
04.2018 - 08.2019
- Resolved customer queries on invoicing, ensuring timely preparation of invoice backup documentation.
- Extracted and analysed productivity data, reporting daily accuracy metrics.
- Trained new resources and conducted quality audits on team production.
- Trained new resources and performed quality audits to enhance team production standards.
- Extracted and analysed productivity data, providing daily accuracy metrics to support informed decision-making.
- Analyzed complex data sets to enhance business insights and decision-making processes.
- Developed predictive models using advanced analytics to drive strategic initiatives and optimize outcomes.
- Collaborated with cross-functional teams to streamline reporting processes and improve data accuracy.
- Mentored junior analysts, fostering skill development and enhancing team productivity and efficiency.
Process Associate – Order Management
Capgemini
BANGALORE
03.2015 - 04.2018
- Managed the order management lifecycle from quote creation to order booking.
- Coordinated with cross-functional teams to ensure timely equipment delivery.
- Developed operational reports to enhance visibility into order management processes.
- Led pilot projects to test new workflows and assisted in optimizing workload allocation.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Bachelor of Commerce - Accounts
Bangalore University
Bengaluru06.2013
PUC - Commerce
Department of Pre-University Education
Bengaluru02.2009
SSLC -
Karnataka Secondary Education Board
Bengaluru07.2008
Skills
- Accounts Receivable & Billing Operations
- Contract Creation & Renewals
- Invoice Processing (Domestic & International)
- Credit Notes & Billing Dispute Resolution
- Tax Compliance (India Billing, IRN Generation)
Timeline
Process Analyst
Anthology
02.2023 - Current
Billing Specialist
Intrado
01.2020 - 12.2021
Senior Analyst
Tata Consultancy Services (TCS)
04.2018 - 08.2019
Process Associate – Order Management
Capgemini
03.2015 - 04.2018
Bachelor of Commerce - Accounts
Bangalore University
PUC - Commerce
Department of Pre-University Education
SSLC -
Karnataka Secondary Education Board