Summary
Overview
Work History
Education
Skills
Languages
Timeline
TECHNICAL SKILLS
PROJECTS
Personal Information
Generic
ASHWINI PRABHAKAR NICHAT

ASHWINI PRABHAKAR NICHAT

Pune,Maharashtra

Summary

Pursuing a challenging role as a Release/Change Manager, with expertise in Change Management, Release Management, Service Request Management, Incident Management, and DevOps, while favoring flexible work arrangements that enhance productivity and pursuing a general shift.

Release/Change Manager and productive senior software engineer with over 10 years of experience in Software Engineering, specializing in ITIL Incident Management, Service Request management, Change management, Release Management, Problem Management within the Telecommunications Sector. Microsoft Certified in Azure Fundamentals (AZ900) with foundational cloud knowledge and hands-on experience in tools such as Jira, HP ALM, HP Performance Center.

Overview

11
11
years of professional experience

Work History

Release/Change Manager

Tech Mahindra
01.2022 - Current
  • As a Release manager, overseeing the release management lifecycle which includes scheduling, coordinating, and the management of releases across the EGW Squad for multiple applications across various portfolios.
  • Working in Sprint, planning the release of project deliverables and release-related activities such as preparation of Implementation Plan, scheduling the walkthrough, raising change request etc.
  • Leading and coordinating the Go-Live activities including the execution of the deployment plans and checklists.
  • Coordinating with Project Management team, Development team, Quality Assurance & Testing team, and Operations to ensure successful release.
  • Conducting release readiness reviews, milestone reviews, and business go/no-go reviews on calls.
  • Identify and manage risks that may affect release scope, schedule, and quality.
  • Communicate release details and schedules to the stakeholders & provide continuous improvement feedback to the release process.
  • Raising Change requests and tracking the approvals for the same.
  • Attending approximately 5-6 CAB calls weekly for changes which has outages and major impacts.
  • Release Retrospective and improvements post release and change request completion.
  • Managed internal and external client-facing relationships through transitional periods.
  • Designed processes and systems supporting business needs before, during and after transitions.

Senior Software Engineer

Tech Mahindra
01.2019 - 01.2022
  • Senior L2 Application Support engineer, Tech Support Practitioner.
  • Spearheading the operational management and application support of enterprise-wide tools that support BT's software lifecycle, aligning with business objectives and customer needs.
  • Designing and implementing complex HP ALM workflows, including project customization, user permissions, and notifications, to optimize project management efficiency.
  • Supervising the resolution of application unavailability issues, conducting root cause analysis (RCA), and implementing corrective actions to reduce downtime.
  • Managing incident and service request resolutions to ensure SLA compliance and maintain high levels of customer satisfaction.
  • Initiating an incident response procedure and designing incident response template.
  • Working on Change Requests from planning to execution and post implementation review based on Release Calendar Schedules.
  • Performing comprehensive sanity testing during change deployments, ensuring stability and functionality of interfacing components.
  • Providing continuous technical support for applications, driving initiatives to improve system reliability and performance.
  • Created proofs of concept for innovative new solutions.

Software Engineer

Tech Mahindra
01.2016 - 01.2019
  • Executed functional and regression testing using both manual and automated methodologies to ensure the delivery of high-quality software products.
  • Led end-to-end (E2E) testing, collaborating with stakeholders to validate business requirements and ensure alignment with project goals.
  • Documented testing processes and prepared detailed reports on test scenarios to maintain transparency and liability within the testing team during application migration.
  • Communicated directly with clients to provide updates on testing progress, discuss deadlines, and resolve any issues encountered during the testing phase.
  • Raised and tracked defects in HP Quality Center, ensuring timely resolution and effective coordination with component teams.
  • Participated in walkthrough calls to understand business requirements and testing expectations comprehensively.
  • Attending daily stand-ups, meetings and provide status updates along with preparing daily status reports/health-check reports.
  • Analyzed and extracted relevant statistics for business reporting, offering insights to support decision-making.
  • Coordinated with other engineers to evaluate and improve software and hardware interfaces.

Associate Software Engineer

Tech Mahindra
01.2014 - 01.2016
  • Collaborated with senior engineers to troubleshoot and resolve technical issues, enhancing problem-solving skills and technical expertise.
  • Played a key role in developing a software application that improved operational workflows, boosting team productivity.
  • Managing successful service request fulfillment and coordinating efforts between support and technical teams.
  • Participated in code reviews and quality assurance processes, ensuring adherence to best practices and reducing post-release defects.
  • Managed approximately 10-15 incoming calls, emails and faxes per day from customers.

Education

Diploma - Computer engineering

MSBTE
Yavatmal
01.2011

Bachelor of Engineering - Information Technology

Sant Gadge Baba Amravati University
Shegaon
01.2014

Skills

  • Change Management
  • Release Management
  • Service Request Management
  • Incident Management
  • Cross-Functional Team Collaboration
  • Service Improvement
  • Software Development Lifecycle
  • Quality Assurance
  • User Training and Documentation
  • Problem Management

Languages

Hindi
English
Marathi

Timeline

Release/Change Manager

Tech Mahindra
01.2022 - Current

Senior Software Engineer

Tech Mahindra
01.2019 - 01.2022

Software Engineer

Tech Mahindra
01.2016 - 01.2019

Associate Software Engineer

Tech Mahindra
01.2014 - 01.2016

Diploma - Computer engineering

MSBTE

Bachelor of Engineering - Information Technology

Sant Gadge Baba Amravati University

TECHNICAL SKILLS

  • NG Autofix & ServiceNow


  • BMC Helix, ServiceNow & HPSM


  • Jira


  • Confluence


  • HP Quality Center / HP ALM


  • HP Performance Center/Load Runner


  • Hunter monitoring tool


  • Dynatrace monitoring


  • Basic understanding of Docker, Unix Commands


  • Microsoft Certified: Azure Fundamentals (AZ900)

PROJECTS

TPG Digital Discretionary1


Australian Telecom Company managing their service providers like Vodafone, iiNet, Internode etc. Following Release management process which enables deployment of items into live environment via a standard pipeline. Predefined requirements allow releases to occur in line with business expectations of agile and rapid deployment, while still being part of the Change Enablement Process and Guidelines.


Next Generation Tools ASG


British Telecom UK based company. Application support and management of BT's centralized tools, ensuring operational efficiency and alignment with business objectives.


CS CRM Testing


Implementation of centralized telecommunication services for BT, focusing on connectivity and customer experience enhancement.

Personal Information

Date of Birth: 10/12/92

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