Asif Sayed
Retail Manager
Mumbai
Summary
Driven Retail Manager with more than 3 years of experience overseeing talented teams while guiding staff for superior customer interactions. Talented at leading daily activities and enhancing store atmospheres. Successful background resolving routine and unique issues to drive continued revenue growth and increase customer loyalty.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work History
Retail Manager
Cars24 Pvt Ltd
Mumbai
10.2022 - 08.2023
- Exhibited excellent people skills during interaction with employees and customers.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Answered questions about store policies and addressed customer concerns.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
Retail Manager
Cardekho (Girnarsoft Pvt Ltd)
Mumbai
11.2019 - 10.2022
- Trained and developed new employees for ease of transition into team.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Answered questions about store policies and addressed customer concerns.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Managed day-to-day staffing and handled scheduling for all store employees.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Retail Associate
Cars24 Pvt Ltd
Mumbai
07.2018 - 11.2019
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Greeted customers and helped with product questions, selections, and purchases.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Responded to customer calls and emails to answer questions about products and services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled billing and payment issues following guidelines, resolving disputes properly.
In-Store Associate
Hewlett-Packard India
Mumbai
12.2013 - 07.2016
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Prioritized helping customers over completing other routine tasks in store.
- Recommended complementary purchases to customers, increasing revenue.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Listened to customer needs and desires to identify and recommend optimal products.
- Used in-store system to locate inventory and place special orders for customers.
Education
Maharashtra State Board -
Fr. Agnel High School
Bandra Mumbai 06.2007 - 03.2008
Maharashtra State Board -
MS Junior College
06.2010 - 03.2012
Bachelor of Commerce -
Himalayan Garhwal University
06.2019 - 05.2022
Skills
Coaching and mentoring
PERSONAL DOSSIER
Date of Birth: 27th November 1991
Passport No.: 00000(Valid till: 0000 )
Languages Known: English, Hindi and Marathi
Timeline
Retail Manager
Cars24 Pvt Ltd
10.2022 - 08.2023
Retail Manager
Cardekho (Girnarsoft Pvt Ltd)
11.2019 - 10.2022
Bachelor of Commerce -
Himalayan Garhwal University
06.2019 - 05.2022
Retail Associate
Cars24 Pvt Ltd
07.2018 - 11.2019
In-Store Associate
Hewlett-Packard India
12.2013 - 07.2016
Maharashtra State Board -
MS Junior College
06.2010 - 03.2012
Maharashtra State Board -
Fr. Agnel High School
06.2007 - 03.2008