ASIFA ARA
Kolkata
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Quality Analyst
Netscribes
Kolkata
04.2024 - 03.2025
- - Ensured compliance with quality metrics across key ecommerce operations
- - Audited interactions and performance, offering coaching to boost delivery
- - Worked closely with KAMs to improve seller experience and issue resolution
Key Account Manager – Meesho Project
Netscribes
Kolkata
03.2023 - 03.2025
- - Managed 100+ seller accounts in a high-volume ecommerce marketplace
- - Coordinated onboarding, cataloging, pricing, and fulfillment performance
- - Collaborated with cross-functional teams to optimize seller growth and revenue
- - Delivered data-driven insights to improve service delivery and customer feedback
Customer Care Executive
Tech Mahindra
Kolkata
06.2021 - 04.2022
- - Addressed customer queries, complaints, and escalations via call/email
- - Maintained high CSAT scores through empathy and effective communication
- - Upskilled on CRM tools and product knowledge to support team goals
Education
Master of Commerce (M.Com) - Marketing Research
Calcutta University
Kolkata01.2021
Bachelor of Commerce (B.Com) -
Seth Soorajmull Jalan Girls' College
Kolkata01.2019
Class XII (ISC) -
Indira Gandhi Memorial Senior Secondary School
Kolkata01.2016
Class X (ICSE) -
Indira Gandhi Memorial Senior Secondary School
kolkata01.2014
Skills
- Customer Relationship Management
- Team Leadership & Coordination
- Quality Analysis & Reporting
- Empathy & Problem Solving
- Time Management & Adaptability
- MS Office (Word, Excel, PowerPoint)
- Attention to Detail
- Creative Thinking
- Multitasking
Languages
English, Hindi, Bengali
Timeline
Quality Analyst
Netscribes
04.2024 - 03.2025
Key Account Manager – Meesho Project
Netscribes
03.2023 - 03.2025
Customer Care Executive
Tech Mahindra
06.2021 - 04.2022
Master of Commerce (M.Com) - Marketing Research
Calcutta University
Bachelor of Commerce (B.Com) -
Seth Soorajmull Jalan Girls' College
Class XII (ISC) -
Indira Gandhi Memorial Senior Secondary School
Class X (ICSE) -
Indira Gandhi Memorial Senior Secondary School
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