Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

ASIFA ARA

Kolkata

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

4
4
years of professional experience

Work History

Quality Analyst

Netscribes
Kolkata
04.2024 - 03.2025
  • - Ensured compliance with quality metrics across key ecommerce operations
  • - Audited interactions and performance, offering coaching to boost delivery
  • - Worked closely with KAMs to improve seller experience and issue resolution

Key Account Manager – Meesho Project

Netscribes
Kolkata
03.2023 - 03.2025
  • - Managed 100+ seller accounts in a high-volume ecommerce marketplace
  • - Coordinated onboarding, cataloging, pricing, and fulfillment performance
  • - Collaborated with cross-functional teams to optimize seller growth and revenue
  • - Delivered data-driven insights to improve service delivery and customer feedback

Customer Care Executive

Tech Mahindra
Kolkata
06.2021 - 04.2022
  • - Addressed customer queries, complaints, and escalations via call/email
  • - Maintained high CSAT scores through empathy and effective communication
  • - Upskilled on CRM tools and product knowledge to support team goals

Education

Master of Commerce (M.Com) - Marketing Research

Calcutta University
Kolkata
01.2021

Bachelor of Commerce (B.Com) -

Seth Soorajmull Jalan Girls' College
Kolkata
01.2019

Class XII (ISC) -

Indira Gandhi Memorial Senior Secondary School
Kolkata
01.2016

Class X (ICSE) -

Indira Gandhi Memorial Senior Secondary School
kolkata
01.2014

Skills

  • Customer Relationship Management
  • Team Leadership & Coordination
  • Quality Analysis & Reporting
  • Empathy & Problem Solving
  • Time Management & Adaptability
  • MS Office (Word, Excel, PowerPoint)
  • Attention to Detail
  • Creative Thinking
  • Multitasking

Languages

English, Hindi, Bengali

Timeline

Quality Analyst

Netscribes
04.2024 - 03.2025

Key Account Manager – Meesho Project

Netscribes
03.2023 - 03.2025

Customer Care Executive

Tech Mahindra
06.2021 - 04.2022

Master of Commerce (M.Com) - Marketing Research

Calcutta University

Bachelor of Commerce (B.Com) -

Seth Soorajmull Jalan Girls' College

Class XII (ISC) -

Indira Gandhi Memorial Senior Secondary School

Class X (ICSE) -

Indira Gandhi Memorial Senior Secondary School

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