ASIT KUMAR PANDA

BALASORE

Summary

Dynamic Assistant Manager at ODISHA GRAMEEN BANK with expertise in loan processing and customer service. Successfully enhanced customer satisfaction scores by resolving complaints and fostering relationships. Proven ability in regulatory compliance and technology integration, driving operational efficiency and business development. Committed to delivering exceptional results and supporting clients in achieving their financial goals.

Overview

years of professional experience

Work History

Assistant Manager

ODISHA GRAMEEN BANK

BHUBANESWAR

02.2023 - Current

Provided support for loan applications and processed mortgage paperwork.
Responded to customer inquiries and resolved account issues.
Prepared documents for regulatory compliance audits.
Researched banking regulations to ensure adherence to laws.
Provided advice on budgeting techniques to help customers save money.
Adhered to bank and legal guidelines for reporting, loan approvals, and money handling.
Attended local gatherings and networking events as bank representative to establish community relations and generate potential customer leads
Facilitated the integration of new technology, streamlining operations and improving efficiency.
Fostered relationships with new and existing customers to expand the bank's client base.
Addressed and resolved customer complaints, leading to a marked improvement in customer satisfaction scores.

Education

Bachelor of Science - Chemistry

FAKIR MOHAN UNIVERSITY ,BALASORE

BALASORE , ODISHA

04-2019

Skills

Loan processing
Regulatory compliance
Customer service
Budgeting advice
Technology integration

Account management
Risk management
Operations management
Business development

Languages

ODIA

First Language

English

Intermediate (B1)

Hindi