Programming/Coding Javascript, Python
Aslam Khan
Site Reliability Operations Manager
Bengaluru
Summary
Consultant and Solution architect in Media and Data Security domain, expertise in Content delivery, Content management systems, OTT, IPTV, DVB, MPEG standards, Compression, Encoding, Encryption and STBs testing and Headend systems deployment.
Reliable employee seeking CloudOps, SRE position. Offering excellent communication and good judgment.
12+ years of experience with Linux, Shell Scripting, IPTV, OTT, Digital TV Headend, Media Workflows, CAS and STBs. Expert knowledge of Video Codecs standards such as MPEG-2/4, H.264/265, AVC, HEVC, FFMPEG and working experience with protocols like HLS, SMOOTH Streaming and DASH etc along with delivery of Video under DVB-C/S standards.
12+ years in handling production level software deployments, monitoring, and support.
4+ years in development in Python-based plugins for VSPP Troubleshooting KPIs. Experience with version control systems like SVN and GIT. Handson with software repository management like github, bitbucket and gitlab etc.
3+ years with automation tools like Jenkins and ADO (Azure CI/CD Pipelines).
4+ years of experience in writing Logstash pipelines. ELK troubleshooting and handling intriguing issues related to the clusters.
1+ Years of experience in SRE (Site Reliability Engineering) management Practices, sprint planning and managing operations on development front.
Overview
13
13
years of professional experience
10
10
years of post-secondary education
1
1
Certificate
4
4
Languages
Work History
Specialist (DevOps Services for OTT & IPTV)
Mediakind India Pvt Ltd
Bengaluru, India
02.2019 - 05.2022
- Handled incidents, supported as on-call and lead integrations with different product portfolios.
- Development logging solutions and of monitoring system for product support and VSPP incidents handeling.
- Troubleshooting system integration issues related to Streaming, Storage, Encoding, Playout, Ingest & Transcoding
- Followed all company policies and procedures to deliver quality work.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Development of customised platform monitoring system for CPU utilisation, HDD utilisation, TCP states, NTP Synchronisation etc
- Created an Audit Methodologies for Support groups to find the RCAs on VSPP Incidents
- Handled VSPP support incidents in case of emergencies or outages
- Supported technologies: Python, Linux, AWS, OTT, IPTV, CDN and ELK Stack
- Lead and successfully completed the VSPP Technical Audit project which included 55 customers and around 130 respective sites across the globe
- Installed and upgraded the Data collectors in all respective sites to collect the data for VSPP proactive support
- Automated the scripts for installing latest version of DCs on the staging and prod environments
- Planning and implementing upgrade and expansion procedures
- Answering questions from customers and prospective customers about the features & capabilities of the Ericsson TV and other Media products.
SRO Manager
Exotel Techcom Pvt. Ltd
Bengaluru, India
06.2022 - Current
- Responsible for maintaining on-call schedules and leading the sprint planning and triaging.
- Managing the Team responsible for SLA SLOs for uptime, latency and delivery of software and services.
- Responsible for site reliability and operations of Exotel’s messaging applications, API Gateways etc.
- Leading the ongoing Integrations with several messaging vendors and tenants.
- Working with developer teams for deployment of new versions of Monitoring and Logging Solutions.
- Make sure to automate the alerts and metrics for NOC and monitoring Team.
- Prepared KPIs using VictorOps, Kibana, Grafana, promethius, splunk and Quicksight to improve proactive operations.
- Leading the analysis and resolution of technical issues arising with Exotel SMS and VOIP Solution.
- Carried out day-to-day duties accurately and efficiently.
- Collaborated with team members to achieve target results.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Increased customer satisfaction by resolving issues.
Specialist
Ericsson
Bengaluru, India
04.2018 - 01.2019
- Worked as VSPP/OTT support engineer for handling incidents.
- Kept detailed records of project progress, discrepancies and other technical issues.
- Created an Audit Methodologies for Support groups to find the RCAs on VSPP Incidents.
- Handled VSPP support incidents, worked as on-call engineer, supported shifts in case of emergencies or outages.
- Development Operations improvement of monitoring systems for troubleshooting tools.
- Supported in technologies: Python, Linux, AWS, OTT, IPTV, CDN and ELK Stack.
- Troubleshooting system integration issues related to Streaming, Storage, Encoding, Playout, Ingest & Transcoding.
- Development of customised platform monitoring system for CPU utilisation, HDD utilisation etc.
- Prepared, presented and maintained appropriate stock levels to promote product availability to customers.
- Lead and successfully completed the VSPP Technical Audit project which included 55 customers and around 130 respective sites across the globe. Installed and upgraded the Data collectors in all respective sites to collect the data for VSPP proactive support.
- Answering questions from customers and prospective customers about the features & capabilities of the Ericsson TV and other Media products.
Senior Tech Support & System Security Engineer
Gospell Digital Technology Pvt. Ltd
Mumbai, India
01.2012 - 03.2018
- Pre-sales for Gospell headend Devices such as Encoder, Qam Modulators, Multiplexers, QPSK IRDs STBs, PSI-SI and CAS etc
- Installed Digital Headend all over India along with end-to-end solutions as CAS, SMS, PSI- SI
- Developed and maintained courteous and effective working relationships with customers.
- Conversion of old ASI based to IP based headend for SPTS and MPTS support
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Solving the most critical issues related to the headend transmissions, channel quality, freezing issues and add-insertions and EPG
- Migration of database from Windows platform to the Linux platform
- Ensure the security of Databases.
- Led projects and analyzed data to identify opportunities for improvement.
- Help in ensuring the security of CAS Application Servers running all over India by internal and external white hat penetration tests and make the documentations of results
- Helping technical team to improve the CAS Application security features in order make it more secured and stable Application
- Run Technical internal proactive audits on timely manner
- Running Nessus, OpenVas and Nmap as a main testing tool to get the vulnerability reports from customers environment
- Resolved problems, improved operations and provided exceptional service.
- Creating pipelines of test cases and deployment of STB releases
- Installation, configuration and maintenance of Network Infrastructures and Head ends with 24x7 technical supports to the clients all over India
- Participated in team-building activities to enhance working relationships.
- Used FFMPEG for converting the video files from one format to the other
- Testing and validation of Conditional Access System, STB Releases and doing OTA
- Helping the Clients for clearing TRAI, BESIL technical audits conducted by regulators and various broadcasters such as Star, ESPN and Mediapro groups
- Provide preventive measures checklists to technical team for server maintenance and hardening
- Assess threats to the NOC environment and provide input to the Company security architecture
- Make sure to review logs and keep servers updated with new backup and restoring files
- Helping the technical team for clearing TRAI, BESIL technical audits conducted by regulators and various broadcasters such as Star, ESPN and Mediapro groups.
MCR Executive
Network 18 Broadcast Ltd
Mumbai, India
09.2011 - 12.2012
- Monitoring and troubleshooting the master control room in channel broadcasting
- Maintained excellent attendance record, consistently arriving to work on time.
- Worked flexible hours across night, weekend and holiday shifts.
- Increased customer satisfaction by resolving issues.
- Installing L-2 switches and handling Video streaming data traffics
- Coordination with Satcom Engineers for downlink issues
- Reporting the management on the various technical issues and customer’s feedbacks
- Handling Encoders, Multiplexers and Modulators etc
- Helping in LAN Cabling, RG-6 and RJ-45 crimping etc
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Assisted in creating the downlink setups for monitoring latencies.
STB, HeadEnd Engineer
Signet Digital Pvt Ltd
Mumbai, MH
08.2010 - 09.2011
- Configuring Digital devices such as Encoders, Mux and Qam Modulators etc
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Monitoring and troubleshooting LAN, Installing and configuring L-2 and L-3 Switches
- Managing the quality and strength of RF Signal from Head End Qam Modulator
- STB manual testing and validations
- Switch and Routers Configurations
- OLT and ONUs installation and maintenance
- Improved operations through consistent hard work and dedication.
- Drove operational improvements which resulted in savings and improved profit margins.
- Encoders, Multiplex and QAM Modulators Installation and maintenance etc
- Channel routing and checking the quality of content
- Reporting the day-to-day technical issues to the Senior management team.
Education
MBA - International Business Management
SMUDE University Of SMU
Vashi, MH 06.2013 - 12.2015
BE - Electronics & Telecommunications
MSS's College of Engineering & Technology
Jalna, MH 07.2006 - 06.2010
Higher School Certificate - Science
Vartak College of Science & Technology
Vasai, MH 06.2003 - 07.2005
Secondary School Certificate -
Gyanoday High School
Vasai, MH 05.2002 - 05.2003
Skills
SRE, DevOps & Continuos Monitoring
undefinedCertification
ECSA Certified (EC-Council Certified Security Analyst).
Accomplishments
- Achieved 15+ Headend Installations and 55+ CAS Integrations with accuracy and efficiency.
- Resolved product issue through consumer testing.
- Collaborated with team in the development of VSPP Analyser.
- Achieved quality improvement through effectively auditing methodologies developed by me.
- Improved products like Conditional Access System and software releases of messaging apps by deploying ci/cd concept.
Affiliations
- Institute of Electrical and Electronics Engineers
- National Association of Social Workers
Software
XML, JSON, MySQL, Databases
Linux Bash Scripting, HTML
Timeline
SRO Manager
Exotel Techcom Pvt. Ltd
06.2022 - Current
Specialist (DevOps Services for OTT & IPTV)
Mediakind India Pvt Ltd
02.2019 - 05.2022
Specialist
Ericsson
04.2018 - 01.2019
MBA - International Business Management
SMUDE University Of SMU
06.2013 - 12.2015
Senior Tech Support & System Security Engineer
Gospell Digital Technology Pvt. Ltd
01.2012 - 03.2018
MCR Executive
Network 18 Broadcast Ltd
09.2011 - 12.2012
STB, HeadEnd Engineer
Signet Digital Pvt Ltd
08.2010 - 09.2011
BE - Electronics & Telecommunications
MSS's College of Engineering & Technology
07.2006 - 06.2010
Higher School Certificate - Science
Vartak College of Science & Technology
06.2003 - 07.2005
Secondary School Certificate -
Gyanoday High School
05.2002 - 05.2003
ECSA Certified (EC-Council Certified Security Analyst).
Cricket, Reading
Play Cricket as all rounder on weekends.
Like to read motivational books.
Cricket, Reading
Play Cricket as all rounder on weekends.
Like to read motivational books.
Cricket, Reading
Play Cricket as all rounder on weekends.
Like to read motivational books.
Cricket, Reading
Play Cricket as all rounder on weekends.
Like to read motivational books.
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