Aslam Mondal
Nallasopara (E)
Summary
Results-driven Key Account Manager known for unparalleled productivity and efficient task completion. Possess strong skills in strategic account planning, negotiation, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring success in managing key accounts and fostering long-term business partnerships.
Overview
5
5
years of professional experience
Work History
Key Account Manager - ISP Business
Bharti Airtel Limited
Mumbai
05.2023 - Current
- Managed ISP accounts with responsibility for sales, contracts, and revenue growth.
- Established strong relationships with clients through regular communication and follow-up activities via visits, calls.
- Managed the relationship between internal teams and external customers (KDM,CIO,CXO).
- Developed and implemented key account plans to meet customer needs and increase company profitability.
- Monitored competitive activities within assigned accounts and communicated findings to management.
- Sought out opportunities for upselling additional products or services to existing customers.
- Negotiated contracts with customers that balanced customer requirements with business objectives.
- Identified new opportunities for growth within existing accounts, as well as potential new customers.
- Collaborated with product team members to develop solutions tailored to customer needs.
- Collaborated with the service delivery team to ensure the delivery of orders within the requested timeline.
- Collaborated with the collections team to ensure timely payment collections.
- Coordinated cross-functional teams for successful execution of projects related to large scale accounts.
- Addressed client questions and resolved complaints related to products, services and accounts.
- Conducted regular business reviews with key clients to assess product and service performance and identify improvement areas.
Lead - Data Collections
Bharti Airtel Limited
Mumbai
10.2020 - 04.2023
- Headed collections of Mumbai's ISP partners, having 200 Cr. yearly revenue and a few enterprise partners having 80 Cr. yearly revenue with a team of three collection managers.
- OneOTT (Hinduja Group), AXIS Bank, World Phone, Hathway Group, TATA PLAY, Tikona, You Broadband, etc. were the top accounts from my portfolio.
- Supported and governed the team to ensure timely collections from customers.
- Built and maintained a healthy relationship with Finance Heads, CFOs, and CTOs at the partner's end via regular touch base, either personally by visiting them or virtually.
- Solved billing issues, coordinated with sales team, delivery team, service assurance team, etc.
- Achievement - Exited with lowest gross and net BD in ISP vertical nationally for the FY'22-23.
Executive - Collections & Credit Control
Conneqt Business Solutions
Mumbai
01.2020 - 10.2020
- Responsible for AR collections from the allocated accounts across the West Region (Mumbai, Pune & Ahmedabad), having portfolio of 12 Crores across 55 unique accounts. TCS, Birla Management, Netflix, Just Dial, and BT Global Communications contribute 80% of my total portfolio.
- Be in contact with all allocated customers for payment and payment collection against given targets. Ensure effective relationship management in accounts and build trusted relationships with clients.
- Identified the qualified contacts and escalation matrix for the payment process.
- Communicated with the Account Manager, Product Manager, and Commercial Department regarding contract renewals or disputes related to it.
- Understanding the dispute, effectively escalate the same to concern department (AM/Billing/Service) & dispute resolution in certain time frame.
- Also responsible for invoice submission, payment postings, TDS certificates collection, DSO reductions, 26AS reconciliations, ledger reconciliations, etc.
- Coordinated with STT legal team and third-party lawyers for legal action in absence of due payment commitment fulfillment.
Executive - Credit Control
Rentokil Initial Hygiene India Pvt Ltd
Mumbai
07.2019 - 01.2020
- Responsible for collection of outstanding payments across Mumbai against FHCS, Aerosol, KC products, Drains copy, and vending Machine services.
- Meeting high DSO accounts with SPOC Heads (Admin, Finance & Procurement) of the company with prior appointment to understand & resolve invoice related issues, and discuss on overall payments due until date if any.
- Rigorously followed up with the clients for payments as per the pay terms, which differ from client to client (15 days, 30 days, 60 days, etc.)
- Coordinated with the Operation & Sales team for new sales collection before due date.
Education
Bachelor of Management Studies - Finance
LS Raheja College of Arts & Commerce
Mumbai06-2019
Distance Learning - Post Graduation Diploma Management -
Welingkar Institute of Management
HSC -
Bhavans College
Mumbai02-2015
SSC -
St. Francis De Sales School
Mumbai03-2013
Skills
- Key Account Management
- Account development
- Relationship selling
- Sales Lifecycle Management
- Cross-Functional Collaboration
- Client Relationship Building
- Business Development
- Customer rapport
- Lead Generation
- Account Management
- Revenue Generation
- Account Retention
Timeline
Key Account Manager - ISP Business
Bharti Airtel Limited
05.2023 - Current
Lead - Data Collections
Bharti Airtel Limited
10.2020 - 04.2023
Executive - Collections & Credit Control
Conneqt Business Solutions
01.2020 - 10.2020
Executive - Credit Control
Rentokil Initial Hygiene India Pvt Ltd
07.2019 - 01.2020
Bachelor of Management Studies - Finance
LS Raheja College of Arts & Commerce
Distance Learning - Post Graduation Diploma Management -
Welingkar Institute of Management
HSC -
Bhavans College
SSC -
St. Francis De Sales School
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