Aslamuddin Mohammed

Genpact

Hyderabad

08.2019 - Current

Assisted with onboarding of new employees by providing training and development resources.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Assisted in organizing and overseeing assignments to drive operational excellence.
Worked on End to end process from preparing weekly reports to working on quarterly Reserves and successful completion of fiscal year end write of process with 100% accuracy
Worked as acting Team lead before getting promoted to Management Trainee position and made sure team is achieving 100% Goals every month from last 1.5 years
Handled day-to-day customer or client questions via telephone or email.
Established team priorities, maintained schedules and monitored performance.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Planning and assigning the daily work to the team and ensuring the TAT is not missed
Preparing the monthly incentives with 100% transparency and awarding the right set of people purely based on performance.
Monitoring hourly production and daily QA results; providing necessary feedback to the low performers improve their performance
Leading weekly client calls with client managers and leading quarterly Reserve calls with client managers and directors