Biraj Das
Kolkata
Summary
- Process Associate seasoned in coordinating and implementing business process improvement projects while enhancing effectiveness and efficiency in support of business goals. Strong record in designing process architecture, establishing process measurement systems and educating associates to manage processes effectively.
Overview
2
2
years of professional experience
Work History
Management Trainee
Sunknowledge
04.2022 - 07.2022
- Improved management skills by participating in rigorous training programs and workshops.
- Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
- Acted with integrity, honesty and knowledge to promote culture of company.
- Analyzed customer feedback to identify areas for improvement.
- Handled day-to-day customer or client questions via telephone or email.
- Developed problem-solving abilities through hands-on experience with real-life business scenarios.
Process Associate
Sunknowledge
07.2022 - Current
- Handled high volumes of incoming work requests professionally while maintaining excellent organization of work.
- Maintained high levels of data confidentiality through adherence to company policies and procedures.
- Reduced errors in data entry by maintaining strict attention to detail and thoroughness.
- Adhered to all deadlines, managing time effectively to complete tasks within designated timeframes.
- Participated in regular team meetings, contributing valuable insights toward process enhancements.
- Meticulously maintained records documenting every step of the process for future reference or training purposes.
- Collaborated with team members for enhanced process efficiency and productivity.
- Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
- Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.
Education
BBA - BBA
DAITM
Kolkata, India07.2022
WBCHSE - Commerce (+2)
Techno India Group Academia
Kolkata, India05.2019
CBSE - Class X
Kalyani Public School
Kolkata, India05.2017
Skills
- Workflow Management
- Report Analysis
- Process flows
- Dispute Resolution
- Process Improvement
- Process Analysis
- Call Management
- Process Mapping
- Production deadline management
- Schedule Coordination
- Analytical Thinking
- Audit reporting
- Idea Development and Brainstorming
Accomplishments
- Supervised team of 06 staff members.
- Completed successful internship at Vishudh Ajivam Pvt. Ltd.
- Participated and won many sports tournaments -
football, badminton and cricket
hobbies
- Communicating with different people
- Playing sports and computer games
- Working Out in gyms
- Exploring new places and trying out new cuisines
Additional Information
- Birthday - 01 March, 2000
- Permanent Address - 6 North Sreerampur Road, Kolkata - 700084
- Emergency Contact - 9432241333 (Mother), 9836592148 (Sister)
- Blood Group - O+
- Personal Contact - 9123680884 (M), dasbiraj.bd@gmail.com
Timeline
Process Associate
Sunknowledge
07.2022 - Current
Management Trainee
Sunknowledge
04.2022 - 07.2022
BBA - BBA
DAITM
WBCHSE - Commerce (+2)
Techno India Group Academia
CBSE - Class X
Kalyani Public School
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