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Vanitha Bai
Team Lead Accounts Payable Operations
Hyderabad,Telangana
Summary
Accounts payable team lead guiding 15+ team members through invoice-to-pay operations, vendor management, and escalation resolution across a high-volume AP environment. Led process standardization, coached team performance, and used Excel and lookerstudio dashboard to monitor accuracy, aging, and payment timing. Strengthens service levels by aligning AP, procurement, and receiving on exceptions and month-end activity.
Overview
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1
Work History
Management Trainee
Genpact
Hyderabad, Telangana
12.2024 - Current
- Recognized with the Best Employee Award for Excellence for strong performance and contribution to organizational goals.
- Manage T&E processing for 100+ employees, covering expense reviews, policy compliance, GL coding, and timely reimbursements.
- Resolve AP and AR disputes by handling vendor issues, invoice discrepancies, payment reconciliations, and billing errors.
- Support accounts payable operations through invoice processing, vendor management, payment runs, and month-end close activities.
- Use Excel and Power BI to identify process gaps, monitor KPIs, and drive continuous improvement initiatives.
- Partner with procurement, finance, receiving, and operations teams to coordinate issue resolution and day-to-day workflow support.
- Track CSAT, AHT, attrition, shrinkage, productivity, and quality metrics to support operational performance reporting.
- Led cross-functional teams to enhance operational efficiency and streamline processes.
- Analyzed workflow data to identify areas for improvement and drive strategic initiatives.
- Coordinated with stakeholders to align objectives and facilitate communication across departments.
Team Lead
Calc Technologies
Hyderabad, Telangana
06.2021 - 09.2023
- Led end-to-end AP operations for a team of 15+ specialists, processing 8,000+ invoices monthly and $10M+ in annual vendor payments while sustaining 99% on-time payment performance.
- Optimized invoice processing workflows, cutting processing time by 30% through standardization and automation.
- Performed 3-way matching and resolved discrepancies with procurement and receiving, maintaining 98% accuracy.
- Managed communications for 200+ vendors, resolving disputes and maintaining satisfaction across payment and reconciliation issues.
- Built Excel and Power BI dashboards tracking processing time, error rates, payment accuracy, aging, and cost per invoice.
- Delivered training on AP procedures, customer handling, best practices, and performance metrics covering CSAT and AHT.
- Supported workforce reviews, stakeholder escalations, and service-focused operations tied to attrition, shrinkage, productivity, quality, and service-level performance.
- Led team in achieving operational excellence through improved workflows and process enhancements.
- Mentored junior staff, fostering skill development and promoting a collaborative work environment.
- Analyzed team performance metrics to identify areas for improvement and optimize resource allocation.
Subject Matter Expert
Calc Technologies
Hyderabad, Telangana
07.2020 - 06.2021
- Advised 20+ team members on complex AP issues and escalations as SME.
- Delivered AP training on invoice processing, payment processing, 3-way matching, compliance, and system navigation.
- Authored 25+ SOPs, process documents, and training manuals to standardize AP workflows and support onboarding.
- Conducted quality audits and coaching that raised team accuracy from 90% to 98%.
- Mentored new hires through structured onboarding, reducing ramp-up time from 6 weeks to 4 weeks.
- Strengthened invoice exception handling by clarifying controls and reinforcing compliance across daily AP work.
- Supported month-end close readiness by resolving payment procedure questions and reinforcing vendor communication standards.
- Led cross-functional teams to implement best practices, enhancing knowledge sharing and process efficiency.
- Developed and delivered training programs, improving team expertise in core subject areas.
- Streamlined workflows by integrating advanced tools, resulting in improved operational effectiveness.
- Served as primary resource for complex problem-solving, guiding teams through challenges with expert insight.
- Mentored junior team members, contributing to their professional growth and development.
- Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
- Streamlined processes to increase efficiency, enabling teams to complete tasks ahead of schedule.
Primary Math Teacher
Pragathi High School
Hyderabad, Telangana
07.2015 - 04.2020
- Prepared daily math lessons aligned with grade-level learning objectives and classroom pacing.
- Explained mathematical concepts using examples, worksheets, and board work to support varied learning needs.
- Monitored student progress through quizzes, class participation, and assignments to identify learning gaps.
- Communicated regularly with parents about student progress, classroom expectations, and improvement areas.
- Developed and implemented engaging math curricula aligned with educational standards.
- Assessed student progress through regular evaluations and adapted instruction accordingly.
Elementary School Teacher
Tagore High School
Hyderabad, Telangana
08.2005 - 04.2010
- Built strong communication with parents and administrators to support student progress and resolve concerns.
- Applied workflow standardization and continuous improvement habits to keep classroom routines consistent and efficient.
- Strengthened team management through coordination with administrators and support for shared classroom goals.
- Created lesson plans to correlate with state curriculum standards and devised educational programs to meet educational objectives.
- Established open communication and positive relationships with students, parents, peers, and administrative staff.
Education
B.Ed - Education
Osmania University
Hyderabad07-2021
Bachelor of Science - Computer Science
Osmania University
Hyderabad05-2012
Skills
Accounts payable operations
Invoice processing
3-way matching
Payment processing
Vendor management
Team management
Performance coaching
Workflow standardization
Continuous improvement
Quality assurance
Invoice exception handling
Month-end close
Certification
Data Analyst Certification
Accomplishments
Best Employee Award for Excellence at Genpact (2024) | Reduced invoice processing errors by 40% | Improved processing time by 30% | Achieved 99% on-time payment performance | Cut new-hire ramp-up time from 6 weeks to 4 weeks | Sustained 98% accuracy | Built 25+ SOPs.
PROFESSIONAL EXPERIENCE
Awarded “Best Employee Award for Excellence” for outstanding performance and contribution to organizational goals.
Overview
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14
14 Years of experience
Timeline
Management Trainee
Genpact
12.2024 - Current
Team Lead
Calc Technologies
06.2021 - 09.2023
Subject Matter Expert
Calc Technologies
07.2020 - 06.2021
Primary Math Teacher
Pragathi High School
07.2015 - 04.2020
Elementary School Teacher
Tagore High School
08.2005 - 04.2010
B.Ed - Education
Osmania University
Bachelor of Science - Computer Science
Osmania University