Asma Nikhat
Hyderabad
Summary
With a proven and accomplished professional background spanning 16 years, I have consistently exceeded expectations and delivered exceptional results across diverse roles. My expertise lies in driving teams toward organizational objectives and showcasing strong leadership, strategic planning, and problem-solving abilities. I am committed to innovation, and enhancing operational efficiency, and thrive in dynamic, fast-paced environments due to my highly organized and detail-oriented approach. Continual learning and staying abreast of industry trends are integral to my professional ethos. Currently, Getting certified for Google project management and Data analytics, Completed Scrum certification and training, and gained posh training.
My comprehensive skill set encompasses time management, delegation, effective communication, adaptability, and critical thinking. As an encouraging manager and analytical problem-solver, I possess talents for team building, leading, motivating, excellent customer relations, and relationship-building skills. Utilizing independent decision-making skills and sound judgment, I positively impact company success. I am dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Senior Operations Manager
KNA Foundation: Non-Profit
11.202 - Current
- Was responsible for overseeing a team consisting of 10 office staff and volunteers. The role involved leading various projects, managing the team, handling payroll, and establishing networks to support sustainable education and employment initiatives.
Senior Customer Service Representative
Synchrony Financial Services
03.2016 - 01.2022
- Exchange Programs:
- Senior Litigation Analyst (Global Team-USA) & Frontline Manager - Operations Critical Exchange Program.
- Demonstrated proficiency in customer service, leadership, and litigation analysis, with a track record of successful project outcomes. The role as a Litigation Analyst managed internal and external counsel documentation, conducted litigation forecasts and delivered weekly and monthly reports. Additionally, as a Critical Exchange Manager, oversaw a team of 15 individuals.
- Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.
- Consistently exceeded performance targets, earning recognition as a top-performing Senior Customer Service Representative on multiple occasions.
- Watched flagged customer accounts to monitor ongoing issues and deploy newfound solutions for outstanding concerns.
Senior Technical Service Representative (Bell )
SITEL India Private Limited
Jun2008 - May2014
- Excelling in technical support at Bell Canada, spearheaded customer service improvements, and managed HR responsibilities for 6 months, overseeing hiring drives for nearly 300 candidates per month. Excelling in technical support for Bell Canada, highlighted customer service improvements, and conducted HR responsibilities for 6 months handling hiring drives for nearly 300 candidates per month.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
- Collaborated with team members to achieve monthly sales targets and objectives.
Reservations Department Manager
Premier Rent a cab Private Limited
11.2007 - 01.2008
- Led team of 8 booking executives, fostering strong relationships with 187 corporate clients in Hyderabad
- Maintained professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Defined clear targets and objectives and communicated to other team members.
Education
BCOM - Commerce
Sikkim University
Distance09.2012
Skills
- Time Management & Prioritization
- Presentation
- Delegation
- Communication
- Adaptability
- Team Management
- Leadership
- Interpersonal Skills
- Self-Starter
- Analytical
- Critical Thinking
- Operations Management
- Strategic Planning
- Employee Coaching
Certification
- Enrolled for Google Data Analytics Program
- Google project management
- Agile Project Management Crash course
- Posh Certified
- Scrum Master
- STEP-Graduated Skill Development Leadership Program, Synchrony Financial Services Limited, 2020
Languages
English
Hindi
Urdu
Contactdetails
Sri Mahalaxmi Residency, Flat No A-204, 2nd Floor, Golden heights Colony. Rajendra nagar Dairy farm., Hyderabad, Telangana, 500030
Volunteer Experience
Active engagement in various community services, recognized for contributions in events and mentoring for communications program for Hearing impaired and was a self-starter for many volunteering initiatives leading it to get a chance to Visit global diversity event at USA in 2022 for my contributions towards the affinity networks.
Hobbies and Interests
- Enthusiastic about watching history-related documentaries
- Cooking
- Traveling
Disclaimer
I declare that the above information is updated to the best of my knowledge.
Keysoftskills
- Time Management & Prioritization
- Presentation
- Delegation
- Communication
- Adaptability
- Team Management
- Leadership
- Interpersonal Skills
- Self-Starter
- Analytical
- Critical Thinking
Timeline
Senior Customer Service Representative
Synchrony Financial Services
03.2016 - 01.2022
Reservations Department Manager
Premier Rent a cab Private Limited
11.2007 - 01.2008
Senior Technical Service Representative (Bell )
SITEL India Private Limited
Jun2008 - May2014
BCOM - Commerce
Sikkim University
Senior Operations Manager
KNA Foundation: Non-Profit
11.202 - Current
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