Veena Vasudevan

• Provided leadership for continual management and employee training initiatives.
• Oversaw workforce management planning, volume predictions and capacity planning.
• Prepared documents for internal and external audits.
• Oversaw staff and sub-contractor performance review assessments.
• Developed systems and procedures to improve operational quality and team efficiency.
• Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
• Promoted use of multichannel communication strategies, automated chat and social messaging.
• Allocated resources to planned programs according to business objectives..
• Implemented business strategies, increasing revenue and effectively targeting new markets.
• Communication: Fostered effective communication and collaboration across departments.
• Develop and implement operational policies and procedures
• Lead a team of 10 operations staff, resulting in a 10% increase in team productivity and a 15% improvement in overall team satisfaction scores.
  

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• Maintained professional, organized, and safe environment for employees and patrons.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Managed senior-level personnel working in marketing and sales capacities.
• Accomplished multiple tasks within established timeframes.
• Assisting in Collaborations with Start-up Incubation center with outside India for Expanding their Business coordinating them by signing up an MOU
• Planning and execution of Ambassadors of different countries visit (Burundi, Chile, Costa Rica, Uganda & Mongolia) and entire agenda for their visit for Business meetings in Tamil Nadu and Kerala.
• Developing and maintaining structured cooperation frameworks with the bilateral international partners in the assigned areas of responsibility.
• Coordinating for Collaborations with International Universities and companies.
• To liaise with partner universities in different countries and to identify and build opportunities for partnership activities.

• Conducted media relations and responded to media requests for information.
• Developed comprehensive media outreach plan to increase visibility of organization in local, regional and national markets.
• Collaborated with internal and external stakeholders to identify key messages and create compelling content for press releases and other materials.
• Prepared weekly and monthly operations performance reports.
• Arranging meetings, and appointments with executive levels.
• Maintain and/or develop relationships with decision-makers within the client base.
• Develop long term, mutually beneficial relationships with clients and decision makers.
• Explore more opportunities to set up meetings with the high-level dignitaries.
• Provide direction and liaise with internal service providers with branding and B2B sales.
• Develop processes to maintain CRM and methods to improve Business Strategy documentation throughout the organization.

• Incorporated multiple types of teaching strategies into classroom.
• Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
• Graded and evaluated student assignments, papers, and course work.
• Planned and implemented integrated lessons to meet national standards.

• Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
• Researched and adopted new technologies to add value to existing offerings.
• Conducted regular reviews of operations and identified areas for improvement.
• Maintained database systems to track and analyze operational data.
• Collected, arranged, and input information into database system.
• Developed strong communication and organizational skills through working on group projects.
• Gained extensive knowledge in data entry, analysis and reporting.
• Demonstrated strong organizational and time management skills while
  managing multiple projects.
• Branch Building inspection Checklist updates, Branch inspection checklist updates, Preparing Daily MIS reports, Preparing Dashboard on daily and weekly basis.
• Preparing MIS reports for Netherlands Business management team and KPI's analysis.