Asma Sarkare

POISTION CLEARANCE ADMINISTRATOR:

My Roles and Duties:

As a Clearance Administrator I handle Import shipments Queries and we coordinate with the customs team to ensure the Consignee's Clearance is hassle free. From the moment the shipment is collected from the Origin Country we get in touch with the Consignee to review and approve the Checklist if there's any revision required. Once the Checklist is approved we then wait for the shipment to arrive in the Destination Country India and share the details for the filing of the Bill of Entry. We also take advice from our Customs team if there's any further documentation required to clear the shipment. If there's a Customs query we ensure that the client is informed and the documents are submitted on time to clear the goods. We look into various categories while clearing the goods providing them High Services by keeping Queries on Priority with proactive follow-ups & resolution.

• I'm currently working in this logistics company as a Customer care Representative as Voice & Non Voice process
• My Voice Profile Summary : Handling calls and multitask work, emails, excel, international shipment booking, tracking, quote rate, internal work, managing call data, handling the floor in absence of seniors.
• My Non Voice Current Profile Summary in Imports : Proactive Follow Ups on Mail, Handling customer queries providing end to end resolution from the Pickups of the shipment from Origin to Destination Delivery, maintaining customers relationship with FedEx by giving them Outstanding Customer experience, sharing customers Pots customs Clearance documents, helping them in Amendments of Docs such as Duty Invoice : GST & AD Code addition in Bill of entry's Etc
• Managing self Excel info & customer's to avoid further dispute, helping in Refunds query of customers.

• As a green light expert -I in uber I was handling the query of drivers, we used to motivate them to continue the driving on the platform app, guide them for documentation, incentives, car selling, loan and many other processes at once as there were multiple call types and uber buddy(driver) queries, factors to explain them handle the process and keep up with the application.