ASMIT BASFOR
Nagpur
Summary
Service Delivery Manager with 10 years of experience in Purchase-to-Pay (PTP) and Order-to-Cash (OTC) billing processes. Proven track record in managing end-to-end accounts payable and billing processes, leading teams, and ensuring efficient service delivery. Strong expertise in process optimization, stakeholder management, and compliance with financial regulations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Service Delivery Manager PTP Onshore
Reckitt (Teamlease) Contract
01.2024 - Current
- Onshore PTP Global Payment Lead and Europe Market PTP Lead: Managed offshore teams to ensure timely payments and SLA compliance.
- Process Improvements: Implemented the Celonis duplicate tool, replacing DAT, which reduced headcount by 3 FTEs.
- Automation: Worked on MIS automation of VIM daily reports, reducing workload by 30%. Automated remittance address emails for JDE.
- Continuous Improvement: Collaborated with the Continuous Improvement team to identify and implement improvement areas, converting manual payment proposals to automation, reducing workload by 50%.
- Reporting and Analysis: Handled Europe markets as a PTP Delivery Manager, reviewed KPI and governance reports weekly, and TAT reports daily for Europe markets. Identified and implemented improvement ideas using Lean methodology.
Assistant Manager PTP
Infosys BPM
01.2023 - 10.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Supervised PTP operations including invoice processing and reconciliations.
- Coordinated with stakeholders to address and resolve issues promptly.
- Implemented process improvements that led to cost savings and enhanced productivity.
- Assisted in month-end closing activities and reconciliations.
Assistant Manager PTP
Genpact
07.2022 - 12.2022
- Oversaw PTP operations, focusing on process improvements and team management.
- Coordinated with global teams to align processes and share best practices.
- Monitored key performance indicators (KPIs) to ensure operational excellence.
Associate Manager OTC Billing
HCL Technologies
06.2021 - 07.2022
- Successfully managed multiple high-priority tasks simultaneously while maintaining strict deadlines ensuring optimal resource allocation.
- Managed the OTC billing process, including invoicing, collections, and dispute resolution.
- Led a team responsible for handling high-volume transactions and ensuring accuracy.
- Developed and implemented strategies to reduce DSO (Days Sales Outstanding).
- Championed employee engagement initiatives, boosting morale and promoting a positive workplace culture.
Accounts Payable Specialist PTP
TCS
01.2018 - 06.2021
- Handled end-to-end accounts payable processes, including invoice processing and payments.
- Ensured timely payments for all invoices, maintaining strong relationships with vendors and suppliers.
- Reduced invoice processing time with accurate data entry and timely vendor communication.
- Reached out to vendors and customers to verify information and follow up on client issues.
- Facilitated dispute resolution between company departments and vendors regarding payment issues or discrepancies in invoicing.
Process Associate PTP
Genpact
01.2015 - 12.2017
- Handled high volumes of incoming work requests professionally while maintaining excellent organization.
- Collaborated with team members for enhanced process efficiency and productivity.
- Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
- Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.
- Processed vendor invoices, ensuring accuracy and compliance with company policies.
Education
B.com - Commerce
Osmania University (Aliens Degree College)
Hyderabad08.2011
12th, CBSE -
Govt. Higher Secondary School
Yingkiong, Arunachal Pradesh07.2011
10th, CBSE -
Govt. Higher Secondary School
Yingkiong, Arunachal Pradesh07.2009
Skills
- Invoice Processing and Reconciliation
- Incident Investigation
- Customer Satisfaction
- Case Documentation
- PTP and OTC Process Management
- Team Leadership and Training
- Process Optimization and Automation
Certification
● 1 Star certified by submitted 1 lean ideas in Genpact.
● 1 Star certified by submitting 1 lean Idea in TCS and completed White belt training.
Languages
English
Hindi
Timeline
Service Delivery Manager PTP Onshore
Reckitt (Teamlease) Contract
01.2024 - Current
Assistant Manager PTP
Infosys BPM
01.2023 - 10.2023
Assistant Manager PTP
Genpact
07.2022 - 12.2022
Associate Manager OTC Billing
HCL Technologies
06.2021 - 07.2022
Accounts Payable Specialist PTP
TCS
01.2018 - 06.2021
Process Associate PTP
Genpact
01.2015 - 12.2017
B.com - Commerce
Osmania University (Aliens Degree College)
12th, CBSE -
Govt. Higher Secondary School
10th, CBSE -
Govt. Higher Secondary School
● 1 Star certified by submitted 1 lean ideas in Genpact.
● 1 Star certified by submitting 1 lean Idea in TCS and completed White belt training.
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