Asob Tanti
Tezpur
Summary
Results-driven Administrative Professional experienced in managing front office operations, including scheduling, communication, and customer service. Delivered effective team collaboration and adaptability to diverse organizational needs through strong multitasking and problem-solving abilities. Focused on achieving business goals through disciplined financial administration, revenue generation, and strategic planning.
Overview
6
6
Languages
5
5
years of professional experience
Work History
Senior Front Office Executive
Grand Continent Ltd hotels and resorts
Bengaluru
11.2025 - Current
- Developed and implemented strategic initiatives to enhance guest satisfaction and loyalty.
- Directed hotel operations ensuring high service standards across multiple departments.
- Oversaw staff training programs, focusing on customer service excellence and teamwork.
- Led initiatives to improve customer service levels throughout the organization.
- Analyzed guest feedback to identify areas for improvement in service delivery.
- Managed budgeting processes, forecasting expenses, and optimizing resource allocation.
- Facilitated cross-departmental meetings to align goals and improve operational efficiency.
- Coordinated cross-functional teams to deliver high quality results within tight timelines.
- Compiled detailed reports summarizing progress towards organizational goals.
- Resolved customer issues through effective communication and problem-solving to strengthen client relationships.
Front Desk Receptionist
RAMADA BY WYNDHAM
Bengaluru
12.2023 - 10.2025
- Greeted guests warmly upon arrival, ensuring a positive first impression.
- Greeted customers warmly and made them feel welcome.
- Managed guest check-ins and check-outs efficiently and accurately.
- Handled guest inquiries and resolved issues promptly to enhance satisfaction.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Coordinated room assignments and maintained accurate reservation records.
- Answered incoming calls, redirected callers to appropriate personnel or departments, and took messages.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted in maintaining cleanliness and organization of the front desk area.
Front Office Associate
RAMEE GROUP OF HOTELS
Bengaluru
05.2021 - 11.2023
- Managed guest check-ins and check-outs efficiently at a premier hotel chain.
- Assisted guests with check-in, check-out, and room reservations.
- Coordinated reservations and ensured accurate room assignments for guests.
- Assisted guests with inquiries and provided information about hotel amenities.
- Greeted customers upon arrival and provided them with outstanding customer service.
- Initiated positive interactions with customers as they arrived at facility.
- Answered incoming calls and inquiries from potential guests in a professional manner.
- Verified identification documents from guests before issuing keys or access cards.
- Engaged with customers as they arrived, delivering exceptional service and support.
Education
Bcom - Commerce
ST Xavier's Degree College
Tezpur 04.2001 -
Bachelor of Management - Hospitality Administration And Management
REVA UNIVERSITY
Bengaluru Skills
- Hotel management software
- OPERA
- IDS
- RBS WINCLOUD
- EZEE ABSOLUTE
- Budget management
- Strategic planning
- Customer service
- Guest relations
Accomplishments
- WON BEST EMPLOYEE AWARD
- AWARD IN AOCS START 2024
- WON 1ST PRIZE IN SPEECH COMPETITION
- WON GOLD MEDAL IN SINGING COMPETITION
- WON 100% ATTENDANCE AWARD IN SCHOOL
- GOT APPRECIATION FROM GUEST FOR BEST SERVICE
Languages
- English
- Hindi
- Assamese
- Bengali
- Kannada
- Urdu
- Odia
- Malayalam
- Tamil
Declaration Place
- English
- Hindi
- Assamese
- Bengali
- Kannada
- Urdu
- Odia
- Malayalam
- Tamil
Personal Information
- English
- Hindi
- Assamese
- Bengali
- Kannada
- Urdu
- Odia
- Malayalam
- Tamil
Disclaimer
- English
- Hindi
- Assamese
- Bengali
- Kannada
- Urdu
- Odia
- Malayalam
- Tamil
Languages
English
Proficient
C2
Hindi
Advanced
C1
Assamese
Beginner
A1
Kannada
Beginner
A1
Odia
Beginner
A1
Bengali
Upper Intermediate
B2
Timeline
Senior Front Office Executive
Grand Continent Ltd hotels and resorts
11.2025 - Current
Front Desk Receptionist
RAMADA BY WYNDHAM
12.2023 - 10.2025
Front Office Associate
RAMEE GROUP OF HOTELS
05.2021 - 11.2023
Bcom - Commerce
ST Xavier's Degree College
04.2001 -
Bachelor of Management - Hospitality Administration And Management
REVA UNIVERSITY