Hospitality professional with 3+ years of experience leading front office operations in a high-pressure luxury environment. Skilled in guest coordination, logistics handling, and problem-solving in dynamic situations. Proven ability to manage operations independently while maintaining exceptional guest experiences.
Hi, I’m
John Marvin
Bengaluru
Summary
Overview
3
years of professional experience
2
Certificates
8
Languages
Work History
Conrad Bengaluru Bengaluru
Front Office Executive
04.2026 - Current
Job overview
Conrad BengaluruBangalore
Front Office Team Leader
10.2024 - 04.2026
Job overview
- Led front desk operations ensuring smooth daily workflow and guest satisfaction
- Coordinated real-time communication between departments and guests in high-pressure situations
- Managed bookings, guest requests, and service coordination efficiently
- Trained and supervised staff while maintaining service standards
- Resolved complex guest issues by identifying root causes and implementing quick solutions
- Provided leadership, direction and support to front office staff.
Conrad BengaluruBangalore
Front Desk Agent
07.2023 - 10.2024
Job overview
- Handled guest check-in/check-out and daily front office operations
- Managed guest inquiries, bookings, and service requests
- Maintained accurate records and used hotel management systems effectively
- Adapted quickly to changing situations and operational demands
- Kept accurate records of guest transactions.
Education
St. Joseph’s College of Commerce (Autonomous)Bengaluru
Bachelor of Commerce from Tourism And Travel Management
06-2023
University Overview
New Horizon Pre University College Bengaluru
06-2019
University Overview
The Cathedral High SchoolBengaluru
06-2017
University Overview
Skills
Customer service
- Leadership and supervision
- Travel coordination
- Operations management
- Customer engagement
- Database maintenance
- Customer relationship management (CRM)
- Office administration
- Time management
- Workforce management
- Mail handling
- Staff management
- Billing oversight
- Processing expenses
- Event coordination
Hotel management software
Communication coordination
Guest relations
Team leadership
Conflict resolution
Attention to detail
Problem solving
Time management
Adaptability
Performance monitoring
Operations management
Languages
English
Native
Native
Tamil
Advanced (C1)
Hindi
Advanced (C1)
C1
Telugu
Intermediate (B1)
B1
French
Beginner
A1
Spanish
Beginner
A1
Malayalam
Beginner
A1
German
Beginner (A1)
Certification
- Hilton Lead 1.1 Harvard Virtual Leadership Development Series
- Facilities Management
Accomplishments
Accomplishments
- Team Member Of the Month - Nov 2025
- Front Of the House - March 2026
- Highest Upseller - September 2024
- Highest Upseller - August 2024
Timeline
Front Office Executive
Conrad Bengaluru
04.2026 - Current
Front Office Team Leader
Conrad Bengaluru
10.2024 - 04.2026
Front Desk Agent
Conrad Bengaluru
07.2023 - 10.2024
St. Joseph’s College of Commerce (Autonomous)
Bachelor of Commerce from Tourism And Travel Management
New Horizon Pre University College
The Cathedral High School