Results-driven hospitality professional with a strong background in team leadership and guest relations. Skilled in communication, coordination, and problem-solving, consistently enhancing guest experiences and streamlining operations.
Hi, I’m
John Marvin
Bengaluru
Summary
Overview
2
years of professional experience
2
Certificates
Work History
Conrad Bengaluru
Front Office Team Leader
10.2024 - Current
Job overview
- Supervised front office operations and ensured smooth guest check-in and check-out processes.
- Coordinated communication between guests and various hotel departments for seamless service.
- Trained new front office staff on procedures and customer service standards.
- Implemented process improvements to streamline front office procedures and enhance guest experience.
- Resolved customer complaints efficiently by listening carefully, identifying root cause of issues and providing appropriate solutions.
- Assisted with day-to-day duties when needed in order to meet deadlines or handle unexpected situations.
- Provided leadership, direction and support to front office staff.
Conrad Bengaluru
Front Desk Agent
07.2023 - 10.2024
Job overview
- Managed check-in and check-out processes efficiently for all guests.
- Handled guest inquiries and resolved issues promptly and professionally.
- Utilized hotel management software for tracking guest preferences and services.
- Resolved customer complaints promptly and courteously.
- Kept accurate records of guest transactions.
Education
St. Joseph’s College of Commerce (Autonomous)Bengaluru
Bachelor of Commerce from Tourism And Travel Management
06-2023
University Overview
New Horizon Pre University College Bengaluru
06-2019
University Overview
The Cathedral High SchoolBengaluru
06-2017
University Overview
Skills
- Customer service
- Hotel management software
- Communication coordination
- Guest relations
- Team leadership
- Conflict resolution
- Attention to detail
- Problem solving
- Time management
- Adaptability
- Performance monitoring
- Operations management
Languages
English
Native
Native
French
Beginner
A1
Spanish
Beginner
A1
Tamil
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Telugu
Intermediate (B1)
B1
Malayalam
Beginner
A1
Certification
- Hilton Lead 1.1 Harvard Virtual Leadership Development Series
- Facilities Management
Accomplishments
Accomplishments
- Team Member Of the Month - Nov 2025
- Highest Up seller - July 2025
- Highest Up seller - Oct 2024
Timeline
Front Office Team Leader
Conrad Bengaluru
10.2024 - Current
Front Desk Agent
Conrad Bengaluru
07.2023 - 10.2024
St. Joseph’s College of Commerce (Autonomous)
Bachelor of Commerce from Tourism And Travel Management
New Horizon Pre University College
The Cathedral High School