Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
SWAPNIL DAHATONDE

SWAPNIL DAHATONDE

Pimpari

Summary

Dedicated front office professional with strong customer service skills and effective communication. Demonstrates ability to resolve issues and maintain high satisfaction levels. I like to do sports, listen to music, travel to foreign countries and read and go out with friends. I also like to spend time with my family. I don't drink or smoke.

Overview

4
4
years of professional experience
5
5
years of post-secondary education

Work History

FRONT OFFICE EXECUTIVE

Centro hotel
Pune
09.2025 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.

FRONT DESK AGENT

Holiday Inn Express Hotel
Virginia
01.2024 - 01.2025
  • Handling guest requests
  • Record-keeping & Filing Systems (digital & manual)
  • Hotel Management Software (Opera)
  • Check-in & Check-out
  • Night Audit
  • Billing & Payment Processing

TRAINEE

Benguluru Marriott Whitfield Hotel
Karnataka
04.2022 - 10.2022
  • Setting up the buffets and banquets
  • Restaurant Service
  • Cutting of vegetables
  • In charge of the breakfast buffet

Education

Bsc.Hs - Hospitality Studies

KKS University
Pune, India
06.2020 - 09.2023

HSC -

Nashik University
Nashik, India
09.2018 - 01.2020

SSC -

New English School
Ahmadnagar, India

Skills

  • Opera
  • Microsoft Office
  • Excel
  • Customer service
  • Hotel management software
  • Record-keeping systems
  • Payment processing
  • Front desk operations
  • Professional correspondence
  • Effective communication
  • Leadership support
  • Recordkeeping
  • Supervision and leadership
  • Friendly, positive attitude
  • Multitasking

Languages

English
Advanced
C1
Marathi
Advanced
C1
Hindi
Upper Intermediate
B2

Timeline

FRONT OFFICE EXECUTIVE

Centro hotel
09.2025 - Current

FRONT DESK AGENT

Holiday Inn Express Hotel
01.2024 - 01.2025

TRAINEE

Benguluru Marriott Whitfield Hotel
04.2022 - 10.2022

Bsc.Hs - Hospitality Studies

KKS University
06.2020 - 09.2023

HSC -

Nashik University
09.2018 - 01.2020

SSC -

New English School
SWAPNIL DAHATONDE