Asokan Harinarayanan
Delhi
Summary
Adept ServiceNow Developer with a proven track record at Nagarro Software Private Limited, excelling in ITSM and Service Portal customization. Leveraged Java and exceptional analytical skills to enhance incident management modules, achieving significant process optimizations. Renowned for innovative solutions in domain separation and client script development, consistently exceeding project expectations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
ServiceNow Developer
Nagarro Software Private Limited
01.2022 - 09.2024
- Gathered requirements and conducted requirements analysis.
- Handled coding and unit testing.
- Worked on modules like ITSM, domain separation, and incident management.
- Implemented ServiceNow customizations, including Client Scripts, UI policies, UI Actions, Script Includes, Business Rules, Workflows, Flow Designer, Catalog Items, Record Producer, ACLs, SLAs, Notifications, Email Scripts, and Event Generation.
- Scheduled Jobs, Reports & Dashboards, Knowledge Articles, REST APIs.
- Customization of the Service Portal, which includes portal design, widgets, pages, and themes.
Education
Bachelor of Computer Application -
Kalka Institute of Research and Advanced Studies
Delhi, IndiaMaster of Computer Application -
Banarsidas Chandiwala Institute of Information Technology
Delhi, IndiaSkills
- Java
- HTML
- CSS
- JavaScript
- ServiceNow
- ITSM
- Service Portal
- Domain Separation
- FSM
- Employee Center
- HRSD
- Custom widgets
- Client scripts
Certification
- ServiceNow Certified System Administrator (CSA)
- Micro certifications (Service Portal, Virtual Agent, Flow Designer)
- 6 Months Internship in Nagarro Software Pvt. Ltd in JAVA Technology
Honorsandawards
Got nominated 6 times for excellent work in projects.
Timeline
ServiceNow Developer
Nagarro Software Private Limited
01.2022 - 09.2024
Bachelor of Computer Application -
Kalka Institute of Research and Advanced Studies
Master of Computer Application -
Banarsidas Chandiwala Institute of Information Technology
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