SHIMONA SALVE
Pune
Summary
High-energy individual with a strong passion for pursuing career opportunities in the IT sector. With approximately 3 years of experience, including 2 years as a ServiceNow developer, developed a deep understanding of ServiceNow ITSM Model capabilities. Expertise lies in developing and configuring various ServiceNow modules to streamline processes and enhance efficiency.
Overview
3
3
years of professional experience
Work History
ServiceNow Developer
Vyom Labs
03.2021 - 05.2023
- Worked on creating user, roles, group
- Worked on Created UI Policies, client scripts and Workflows, flow designer as per client requirements
- Developed and maintained ServiceNow platform, including customizing forms, workflows, tables, fields
- Managed employee access, security roles and permissions
- Manages data with Tables, Import Sets
- Worked on Catalog configuration, service catalog items, order guides, record producers
- Worked on development: UI Policies, Client Scripts, UI Script, Business Rules, Script Includes, Background Scripting, UI Actions, and Glide API's
- Experience in technical implementation of Incident Management, Problem Management
- Worked on Service Catalogues, Update set, Tables and Field creation Worked on Event to Automate Email Notification
- Worked on Import set, Transform map and Transform map script
- Worked on integration using REST API & Soap API and 3rd party integration
- Participated in review meetings to discuss product design and proposed solutions
- Enhanced system efficiency by developing and implementing ServiceNow applications and modules.
- Collaborated closely with cross-functional teams to develop effective strategies for IT service management initiatives using the ServiceNow platform.
Junior Software Tester
Connexis Technology
01.2020 - 12.2020
- Created test plans and test cases based on requirements documents.
- Collaborated with development team to ensure timely resolution of reported issues, resulting in improved application performance.
- Enhanced team communication by proactively providing status updates on testing progress and identified issues during daily stand-up meetings.
- Ensured data integrity within the application through thorough database validation during each testing cycle.
- Performed functional, regression, and integration tests for various software modules, verifying system reliability.
- Performed manual testing on web-based applications as well as mobile apps.
Education
Bachelor - Computer Application
Dr D Y Patil ACS College
Pune01.2019
Skills
- HTML
- CSS
- JavaScript
- Java
- IT Service Management
- Power BI
- SQL
- Python
Languages
English
Hindi
Marathi
Training
ServiceNow Administration and Development
Timeline
ServiceNow Developer
Vyom Labs
03.2021 - 05.2023
Junior Software Tester
Connexis Technology
01.2020 - 12.2020
Bachelor - Computer Application
Dr D Y Patil ACS College
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