Asrar Ali
New Delhi,Delhi
Summary
Dedicated Senior Customer Service Executive with over 8 years of experience in Order Management. Ensure accurate and timely order processing, foster a positive work environment, and seek continuous process improvements to enhance overall customer satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Customer Service Executive
Agilent Technologies International Pvt Ltd.
11.2015 - Current
Responsibilities: -
- Efficiently validate and process a high volume of commercial purchase orders, ensuring adherence to the 'Order Acceptance Policy.' Consistently surpass turnaround time targets for processing customer orders, enhancing operational efficiency
- Streamline the order release process into production, reducing lead times and boosting customer satisfaction
- Manage USD orders adeptly, ensuring timely documentation and maintaining systematic tracking for the team
- Promptly address invoice-related queries, facilitating a smooth invoicing process and fostering positive customer relations
- Implement proactive communication channels to track shipment statuses, keeping customers informed and minimizing inquiries
- Proficiently review customs clearance documents for DDU orders and manage payment terms such as Letter of Credit
- Accomplish various reporting tasks, including monitoring shipment and delivery holds, ACX dashboard & CAD payment term orders, and AWB sending dates.
Customer Care Executive
Fashionandyou.com
10.2014 - 11.2015
Associate
True North AR India Pvt. Ltd
01.2013 - 07.2014
Education
Bachelor of Arts -
Kanpur University
Farrukhabad 2011
Intermediate -
Allahabad Board
Farrukhabad2008
High School -
Allahabad Board
Farrukhabad2006
Skills
- Flexible and Self Confident
- Capability to handle pressure situations
- Communication Skills
- Excellent problem-solving abilities
- Customer service background
- Process Improvement
- ERP Systems (SAP ECC, SAP CRM)
- Team Collaboration
Additional Information
Type of Business handling:
- Direct POIS Business for South-2 Region
- Demo Refurbishment POIS Business Trade & COE LAB (PAN INDIA)
- Indirect Channel Partner POIS Business (PAN INDIA)
Accomplishments
- Consistently received 1 Star Award and Extra Miles Awards four times each, along with three Wow Awards at Agilent Technologies for exceptional performance and innovative contributions.
- Received a Certificate of Appreciation for unwavering commitment to customer satisfaction.
- Attained LEAN certification, showcasing expertise in efficient processes and continuous improvement.
- Saved significant time through LEAN and Kaizen methodologies, driving efficiencies.
- Maintained ACX score above the target by connecting with customers and addressing issues promptly.
Certification
- LEAN Certified
- Kaizen
- CI Graduate
Personal Information
- Date of Birth: 05/30/89
- Gender: Male
- Marital Status: Married
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceCareer advancementPersonal development programsHealthcare benefitsFlexible work hoursCompany CultureTeam Building / Company RetreatsTimeline
Senior Customer Service Executive
Agilent Technologies International Pvt Ltd.
11.2015 - Current
Customer Care Executive
Fashionandyou.com
10.2014 - 11.2015
Associate
True North AR India Pvt. Ltd
01.2013 - 07.2014
Bachelor of Arts -
Kanpur University
Intermediate -
Allahabad Board
High School -
Allahabad Board
- LEAN Certified
- Kaizen
- CI Graduate
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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