Reservation Manager overseeing booking flow, rate accuracy, and room inventory across Coordinates confirmations, cancellations, advance deposits, and future availability so front office teams receive clean daily arrival and occupancy data. Strengthens revenue planning by tracking selling status, package benefits, and demand patterns.
Hi, I’m
Assiya Shaikh
Asst. Reservatioin Manager
Lonavala,Maharashtra
Summary
Overview
1
Language
21
years of professional experience
Work History
Ikshana Resort & Spa
Asst. Reservation Manager
09.2023 - Current
Job overview
- Handling of PMS , Channel Manager , Extranets.
- Processes reservations by mail, telephone, or central reservation systems referral.
- Processes reservations from the sales office, other hotel departments, and travel agents.
- Knows the type of rooms available as well as their location and layout.
- Knows the selling status, rates, and benefits of all packages plans.
- Creates and maintains reservation records by date of arrival and alphabetical listing.
- Prepares letters of confirmation.
- Communicates reservation information to the front desk.
- Processes cancellations and modifications and promptly relays this information to the front desk.
- Understands the hotel's policy on guaranteed reservations and no-shows.
- Processes advance deposits on reservations.
- Tracks future room availabilities on the basis of reservations.
- Helps develop room revenue and occupancy forecasts.
- Prepares expected arrival list for front office use.
- Monitors advances deposit requirements.
- Handles daily correspondence. Responds to inquiries and makes reservations as needed.
- Makes sure that files are kept up to date.
- Promotes goodwill by beings courteous, friendly, and helpful to guests, managers, and fellow employees.
- Getting information about areas of interest in order to target more clients in particular seasons.
- Tracks future room availability on the basis of reservations, and helps develop forecasts for room revenue and occupancy.
- Open and close the availability on channel Manager “ Staah” as and when required of hotel in all the channels and on the hotel website.
Rhythm Lonavala
Sr. Reservation Executive
05.2019 - 07.2023
Job overview
MAHINDRA HOLIDAY RESORT
Sr.Desk Attendant
03.2010 - 03.2016
Job overview
- 10th March 2010 till 31st March2016.
AAMBY VALLEY CITY
Sr. Desk Attendant
01.2006 - 12.2009
Job overview
- 12th January 2006 till 19th December2009
Education
Maharashtra BoardPune
H.S.C from Commerce Graduate
University Overview
Skills
Word
Excel
Power Point
SAP
WIHNMS
Property management systems
Hotel reservation systems
Room availability forecasting
Distribution channel management
Reservations management
Channel manager operation
Room inventory control
Revenue forecasting
Front office coordination
Yield management
Upselling techniques
Guest complaint resolution
VIP guest handling
Sales support coordination
Travel agent relations
No-show management
Additional Information
Additional Information
Handling a position of President in POSH Commitee
Timeline
Asst. Reservation Manager
Ikshana Resort & Spa
09.2023 - Current
Sr. Reservation Executive
Rhythm Lonavala
05.2019 - 07.2023
Sr.Desk Attendant
MAHINDRA HOLIDAY RESORT
03.2010 - 03.2016
Sr. Desk Attendant
AAMBY VALLEY CITY
01.2006 - 12.2009
Maharashtra Board
H.S.C from Commerce Graduate
AWARDS
AWARDS
Best Employee Awards in Aamby valley in 2007., Best Employee for the month of February 2014 in Mahindra Holiday Resort India ltd, Best Employee of in year 2020 Rhythm Resort Lonavala
Special Recognation Award at Ikshana Resort & Spa in the year 2025 for selling 86% of room on Direct Bookings