ASTHA AGARWAL
Summary
+ To work with a progressive organization in challenging condition where I can utilize my full potential and give my best to the employer with my knowledge, sincerity, hard work and honesty in achieving a common goal of organization and bright personal career.
+ Overall 8+ years of work experience in Networking (Wireless) troubleshooting and Incident management of the enterprise customer. + CWNA certified + RASZA certified
Overview
10
10
years of professional experience
3
3
Certifications
Work History
Associate Consultant
HCLTECH
Noida
11.2024 - Current
- Provided ongoing support and maintenance for implemented business solutions.
Professional Service Engineer
ARISTA NETWORKS
11.2021 - 05.2023
- Providing solution for the newly built in sites for Bharti Airtel Pan India location.
- Creating the CRD, HLD and LLD along with the Solution Document for the complete infrastructure.
- Designing and implementing the changes and creating new sites.
- Monitoring and managing complete with Wireless infra (Access point) and wired infra (switches and routers) on the controller for Airtel (PAN INDIA location).
- Troubleshooting and handling user connectivity issues on day today basis.
- Provide trainings to the team member for implementation and troubleshooting of the issues.
- Client: Bharti Airtel
- On Third party payroll of weroute
Senior Network Engineer
RUCKUS NETWORKS
10.2018 - 09.2021
- Dealing with Wi-Fi devices related issues for Enterprise support.
- Managing the incidents and cases raised by enterprise customer for the wireless connectivity issues.
- Provide Tier 2 technical support to customers for escalated cases.
- Work with the engineering team to identify "bugs” and duplicate unknown issues raised via customer feedback.
- Mentor support to Level 1 engineers along with active assistance to L1 engineer to avoid escalation.
- Provide Support and product training to all L1 engineers.
- Inbox Audits to help maintain a healthy backlog and to find out the areas of improvement.
- Creating knowledge base article and tech forums and helping customers on the community queries and discussions.
Associate Network Engineer
ARICENT
05.2016 - 07.2017
- Provide first level technical support to customers via phone call, email.
- Troubleshoot and resolve customer complaints concerning technical problems with the system.
- Provide support to Field Technicians and Service Representatives.
- Provide single point of contact for both technical and non-technical issues.
- Investigate and resolve cases in a timely manner.
- Manage and maintain high level of CSAT (customer satisfaction).
- Take post-sales customer support requests and assist customer with issues related to installation, testing of all Cambium products.
- Ensure that best practices are used in design, testing and implementation of technical solutions.
- Ensure on-time escalations to L-3 and engineering team.
- On Third party payroll of Quess corp
- Wireless Cisco TAC
Wireless Network Specialist
CSS CORP
- Main Point of contact for WIFI devices related issues.
- Provide Tier 2 technical support to customers on Level 1 escalated cases.
- Floor support to Level 1 engineers along with active assistance to L1 engineer to avoid escalation.
- Work with the engineering team to identify "bugs” and duplicate unknown issues raised via customer feedback.
- Provide advanced product training to all the support engineers.
- Creating knowledge base article and tech forums.
- Prepare weekly review for the L1 engineer and followup on Dsat cases.
- Client -Cambium Networks
Education
MASTER OF SCIENCE -
VIT University
01.2011
BACHELOR OF SCIENCE -
Jiwaji University
01.2009
Skills
- Wireless infrastructure implementation
- Troubleshooting wireless technologies
- 80211x
- WLAN authentication
- Encryption
- EAP
- PSK
- Radius
- AAA
- DNS
- Wireless deployments
- Access Points (AP's)
- Controllers
- Client associations
- RF transmission
- Antenna behavior
- Layer 2/3 troubleshooting
- Multi-vendor environments
- Customer support
- Technical guidance
- Support lab environment
- Problem replication
- Documentation
- Data analysis
- Protocol analyzers
- Wireshark
- WLAN controllers installation
- WLAN controllers configuration
- WLAN controllers upgrading
- OSI model
- TCP/IP protocol suite
- ARP
- ICMP
- TELNET
- TCP
- UDP
- FTP
- TFTP
- IP
- DHCP
- DHCP options
- Switching
- VTP
- STP
- Project management
- SLA management
- Quality management
- Customer experience management
Certification
CWNA Certified
Languages
English and Hindi
Personal Information
- Total Experience: 8+ years of work experience in Networking (Wireless) troubleshooting and Incident management of the enterprise customer.
- Date of Birth: 01/28/88
- Gender: Female
- Nationality: Indian
Accomplishments
Star of quarter Level 2 award for excellence performance from CSS Corp & Cambium Networks.
Timeline
Associate Consultant
HCLTECH
11.2024 - Current
Professional Service Engineer
ARISTA NETWORKS
11.2021 - 05.2023
Senior Network Engineer
RUCKUS NETWORKS
10.2018 - 09.2021
Associate Network Engineer
ARICENT
05.2016 - 07.2017
Wireless Network Specialist
CSS CORP
MASTER OF SCIENCE -
VIT University
BACHELOR OF SCIENCE -
Jiwaji University