ASWANTH EP
SENIOR GUEST SERVICE ASSOCIATE
Erumakuzhi Parambil (H) Mankery,Irimbiliyam (P.O)Malappuram
Summary
Dynamic and results-driven professional with extensive experience in guest relations . Proven track record in enhancing customer satisfaction through exceptional communication and effective complaint handling. Skilled in managing complex reservations and teamwork, ensuring seamless guest experiences and operational efficiency.
Overview
2026
2026
years of professional experience
4
4
Languages
Work History
Senior Guest Service Associate
THE GOLF VALLEY RESORT
02.2026 - Current
FOOD AND BEVERAGE SERVICE CAPTAIN
NEXSTAY TIME SQUARE
12.2024 - 12.2025
- Enhanced customer satisfaction by providing exceptional service and promptly addressing concerns.
- Managed table reservations effectively, maximizing dining capacity during peak hours while minimizing wait times.
- Coordinated closely with kitchen staff to ensure accurate allergy accommodations and special requests.
- Collaborated with other departments within the establishment to uphold consistent brand standards across all areas of guest interaction.
Senior Guest Service Associate
CGH Earth Experience Hotels
11.2023 - 07.2024
- Ensured seamless guest experiences by working closely with other departments such as catering or event planning teams for special events or conferences.
Guest Service Associate
CGH Earth Experience Hotels
10.2022 - 10.2023
- Handled phone inquiries professionally, contributing to increased bookings and repeat customers.
- Enhanced guest satisfaction by addressing inquiries and resolving issues promptly.
- Welcomed and acknowledged guests with smile, eye contact, and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores.
- Maintained high level of professionalism and discretion when dealing with guests.
- Assisted in training new team members, fostering an atmosphere of teamwork and collaboration among staff members.
- Managed front desk operations, ensuring a smooth and pleasant guest experience.
Professional Trainee
VASCODAGAMA BEACH RESORT AND SPA
- Built a culture of continuous improvement among trainees by emphasizing the importance of lifelong learning.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Supported departmental tasks to increase understanding of working processes.
Education
Diploma - Hotel Management
FOOD CRAFT INSTITUTE
CALICUT 04.2001 -
HIGHER SECONDARY - PLUS TWO COMMERCE
GOVERNMENT HIGHER SECONDARY SCHOOL
IRIMBILIYAM 04.2001 -
Skills
Guest relations
Complaint handling
Exceptional communication
Customer service
Timeline
Senior Guest Service Associate
THE GOLF VALLEY RESORT
02.2026 - Current
FOOD AND BEVERAGE SERVICE CAPTAIN
NEXSTAY TIME SQUARE
12.2024 - 12.2025
Senior Guest Service Associate
CGH Earth Experience Hotels
11.2023 - 07.2024
Guest Service Associate
CGH Earth Experience Hotels
10.2022 - 10.2023
Diploma - Hotel Management
FOOD CRAFT INSTITUTE
04.2001 -
HIGHER SECONDARY - PLUS TWO COMMERCE
GOVERNMENT HIGHER SECONDARY SCHOOL
04.2001 -
Professional Trainee
VASCODAGAMA BEACH RESORT AND SPA
Languages
Malayalam
English
Tamil
Hindi