S. Subramaniyan
Senior Guest Service associate
Calicut
Summary
To find myself in a challenging position where I can contribute my expertise and skills to present my company with remarkable success in the housekeeping department.
Overview
2
2
years of professional experience
3
3
Languages
Work History
Senior Guest Service associate
Welcom Hotel by ITC Hotel
04.2023 - Current
- Read the noticeboard daily and attend briefings
- Be conversant with the hotel facilities, Service and respond appropriately to guest enquiries
- Follow the housekeeping standard operating procedures
- Clean and maintain the assigned areas such as guest rooms, corridors and public areas to the required standard
- Perform daily cleaning of the guest room service
- Replenish guest supplies and amenities
- Follow the guest satisfaction system
- Ensure on the security and care of guest belongings and hotel property.
- Report any suspicious happening to the superiors immediately
- Responding immediately to the complaints and requests from guests.
- Maintaining the floor schedule cleaning & Extra works
Education
B.A. - English
Annamalai University
01.2025
Diploma - Hotel Management and Catering Technology
Dr. B. R. Ambedkar Institute of Technology
Sri Vijaya Puram, Andaman01.2021
HSC - undefined
Government Boys' Senior Secondary School
Sri Vijaya Puram, Andaman01.2018
Diploma - Computer Applications
ISLES
Sri Vijaya Puram, Andaman01.2017
S.S.L.C. -
Government Demonstration Multipurpose School
Sri Vijaya Puram, Andaman01.2016
Skills
Team management
Guest relations
Complaint handling
References
Nagarajan, Executive Housekeeper, +91 9940024390, Welcom Hotel by ITC Hotels, GST Road, Chennai
Training
- Worked as a job trainee in the housekeeping department (6months in Welcom Hotel by ITC Hotel, Bay Islands, Sri Vijaya Puram - Andaman).
- Worked as an Industrial Training in housekeeping, front office, kitchen & F&B service. (4months in Fortune Resort, Bay Islands, Member of ITC Hotel, Sri Vijaya Puram – Andaman).
Disclaimer
I hereby declare that the above-mentioned information is correct up to my knowledge. Date: Place: Yours Sincerely (S. Subramaniyan)
Timeline
Senior Guest Service associate
Welcom Hotel by ITC Hotel
04.2023 - Current
Diploma - Hotel Management and Catering Technology
Dr. B. R. Ambedkar Institute of Technology
HSC - undefined
Government Boys' Senior Secondary School
Diploma - Computer Applications
ISLES
B.A. - English
Annamalai University
S.S.L.C. -
Government Demonstration Multipurpose School
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