KAILASH SHARMA
NOIDA
Summary
Experienced Senior Guest Service Associate with background in hospitality and customer service. Known for exceptional problem-solving skills, capable of handling guest inquiries efficiently and managing complaints professionally. In previous roles, contributed to improving guest satisfaction rates through personalized attention and proactive resolution of issues. Strongly focused on fostering positive relationships with guests to promote loyalty and repeat business.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior Guest Service Associate
Gastronomica Kuwait Fine Dining Restaurant
Salmiya
02.2023 - Current
- Greeted and checked in guests, ensuring all information was accurate and up-to-date.
- Provided excellent customer service to ensure guest satisfaction.
- Responsible for providing front desk assistance to guests in the restaurant, greeting guests, assigning them their tables, and processing bookings and reservations.
- Manage reservations, take calls, and correspond with guests and relevant departments to fulfill guest requests. Also, processes payments and acts as an information source.
- Besides, being the primary point of contact, it coordinates with restaurant personnel to ensure guests are satisfied with the services provided to them.
Guest Service Associate
Crown Plaza (IHG Hotel And Resorts)
Gurugram
05.2022 - 08.2022
- Provided exceptional customer service to guests by ensuring their satisfaction with food and beverage orders.
- Greeted customers as they arrived and provided menus upon request.
- Communicated with kitchen staff regarding any changes or modifications to customer orders.
- Stocked glassware, utensils, napkins, and other supplies needed for service areas throughout shifts.
- Satisfied customers by topping off drinks and offering condiments, napkins, and other items.
Intern
GOLDEN TULIP
LUCKNOW
03.2021 - 04.2021
- Assisted in the hotel's daily operations, including checking guests in and out, handling reservations, and answering questions from guests.
- Provided customer service to guests by responding to inquiries regarding services offered at the hotel.
- Supported front desk staff during peak hours by providing additional assistance when needed.
Education
Bachelor of Science - Hotel Management
Sunderdeep College Of Hotel Management
GHAZIABAD03-2022
Skills
- Guest services management
- Relationship building and management
- Team member support
- Dining customer service
- Order Management
Accomplishments
- Employee of the Month
Languages
Hindi
First Language
English
Elementary (A2)
A2
Nepali
Elementary (A2)
A2
Certification
Certificate of Appreciation
For the outstanding performance in opening Republique -Assima successfully
Timeline
Senior Guest Service Associate
Gastronomica Kuwait Fine Dining Restaurant
02.2023 - Current
Guest Service Associate
Crown Plaza (IHG Hotel And Resorts)
05.2022 - 08.2022
Intern
GOLDEN TULIP
03.2021 - 04.2021
Bachelor of Science - Hotel Management
Sunderdeep College Of Hotel Management
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