Opera
Himanshu Raj
Hotelier
Sasaram
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
9
9
years of post-secondary education
5
5
Certifications
Work History
Senior Guest Service Associate
THE LEELA PALACE
NEW DELHI
06.2023 - Current
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Established long-term relationships with more than 15 guests to guarantee return.
Industrial Exposure Training
TAJ FALAKNUMA PALACE
Hyderabad
11.2021 - 04.2022
- Handled General restaurant duties including order taking, food service & bill presentation for 2 months
- Handled whole bar responsibilities of Taj Falaknuma Palace for 3 months without any senior staff
- Bar responsibilities include requisition making, store pickup, giving inventory count at end of month, Planning for Banquets etc along with planning manning for hookah bar and dispense bar for daily operations
- Hosted mocktails session for all ladies of TAJ Falaknuma on International Women's Day 2022
On Job Trainee
INDISMART GROUP OF HOTELS
Kolkata
10.2020 - 10.2021
- Attended training courses to build understanding of processes, techniques, and industry.
- Learned over 10 new materials, processes, and programs quickly.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Shadowed senior team members to learn all related jobs and tasks and performed according to their expectations.
Education
Advance Diploma in International Hospitality Administration - Food And Beverage Service
International Institute of Hotel Management
Kolkata, West Bengal 08.2020 - 06.2023
Bsc In Hospitality Administration - Food And Beverage
Maulana Abul Kalam Azad University of Technology
Kolkata, West Bengal 08.2020 - 06.2023
BA in International Hospitality Administration -
UNIVERSITY OF WEST LONDON
Kolkata India 08.2020 - 06.2023
Skills
[Specialty] Guest services
Guest relations management
Point of sale operation
Food sales and promotion
Wine service
Accomplishments
- Best Trainee award from TAJ Falaknuma Palace in Restaurant & Bar
- Bihar Topper of KYP(Kushal Yuwa Program) November 2018 Batch
- Winner of 1st year's intercollege competition in Food and Beverage service
- 2nd Runner’s up in intercollege competition held among 2nd & 3rd year students
- 3rd Rank in second semester among 722 students in the batch
- TOP 20 of Kolkata Campus in IIHM Euro wine Tour 2022
- Certification in Basic Event Management from TEC(A Dubai based co)
- W.S.E.T Level 1 Certified
- Certification from Google in Digital Marketing
Software
Ms Office
Certification
WSET Level 1
Timeline
Senior Guest Service Associate
THE LEELA PALACE
06.2023 - Current
WSET Level 1
05-2023
Best Trainee in Restaurant & Bar
04-2022
Industrial Exposure Training
TAJ FALAKNUMA PALACE
11.2021 - 04.2022
Event Management
04-2021
Google Digital Marketing
03-2021
On Job Trainee
INDISMART GROUP OF HOTELS
10.2020 - 10.2021
Advance Diploma in International Hospitality Administration - Food And Beverage Service
International Institute of Hotel Management
08.2020 - 06.2023
Bsc In Hospitality Administration - Food And Beverage
Maulana Abul Kalam Azad University of Technology
08.2020 - 06.2023
BA in International Hospitality Administration -
UNIVERSITY OF WEST LONDON
08.2020 - 06.2023
Kushal Yuwa Program Topper
11-2019