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Athar Mirza
Scrum Master | Project Manager
Pune
Summary
Highly skilled professional with more than 15 years of experience managing Scrum projects. Well-versed in leveraging cross-functional IT, Agile, Project Management, BA, and QA teams to complete project deliverables on time. Demonstrated success applying project management best practices, technical expertise, and business acumen to consistently achieve targeted results.
Overview
16
16
years of professional experience
8
8
years of post-secondary education
5
5
Languages
Work History
Scrum Master
TATA Consultancy Services
Pune, India
05.2019 - Current
- Facilitate teams’ planning and tracking activities while coaching in Agile principles and achieved 40% improvement in user story completion.
- Successfully transformed team’s waterfall mindset to Agile by developing multiple effective training materials for teams to understand Agile delivery.
- Facilitated team for better creativity and improved efficiency of development.
- Built trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis on problem-solving and acted as a safeguard.
- Supported Product Owner on refinement and maintaining product backlog and made sure it is in good shape and ready for next sprint.
- Organized Scrum Ceremonies (Daily stand-up, Demo and retrospectives, etc.) in order to ensure quick inspection and proper use of adaptation process.
IT Sales | Quality Manager
TATA Consultancy Services
Pune
08.2016 - 04.2019
- Helped team to develop applications as per customer requirements by sharing and explaining BRD.
- Coordinated with marketing team for promotion and creation of digital contents.
- Initiated Customer Satisfaction Surveys, performed RCA and Causal Analysis post receiving customer feedback and improved teams performance.
- Helped teams creating and tracking SLA metrics, organized project reviews, and performed Audits.
- Flagged risks, monitored project as per DEG & RAG, helped teams to move project from critical to BAU state.
- Trained teams on Forecasting, Estimation, FMEA, Project planner, process map, etc., and performed RCAs to remove complications.
Project Assistant | Content Manager
TATA Consultancy Services
Pune
04.2014 - 07.2016
- Managed teams performing technology migration from ADSL to Fiber-Optic for NBN (National Broadband Network – Australia) with modems supporting FTTP, FTTN, HFC, FTTC, MTM technology
- Performed network-related troubleshooting, Network health-check, and smoke tests for zero defects.
- Incident management and report publication to management with overall progress and performance.
- Applied Agile practices and led team to update and manage Digital content.
- Organized daily team meetings and regular customer connects for progress monitoring and status sharing.
Sr. CRA | Compliance Officer
Hutchinson 3
Pune
09.2012 - 03.2014
- Collected customer feedback and made process changes to achieve customer satisfaction.
- Made reasonable procedure exceptions to accommodate unusual customer requests and escalations.
- Provided accurate and appropriate information in response to customer queries.
- Maintained up-to-date records and built customer loyalty by placing follow-ups and fulfilling commitments.
Sr. CSA | Travel Advisor
WNS Global Services - Air Canada
Pune
11.2008 - 06.2010
- Handled passenger reservation queries on FCR theme and gave suitable solutions.
- Helped Travelers with online navigation for manage Bookings, Check-in, boarding pass access, seat allocation, and print itinerary, etc.
- Performed Upselling additional services and packages including paid seats and exit row seats, etc.
CCE | Technical Support - Networking
V Customer - Linksys
Pune
08.2007 - 10.2008
- Handled technical queries, Performed troubleshooting, and networking.
- Helped customers to configure new and existing routers, Modem, Hubs and Switches.
- Gave technical assistance to create wired and wireless network for desktops, laptops, & gaming consoles, etc.
- Established good customer rapport and increased customer satisfaction.
CSR – (Corp.) and Channel Sales Head
BPL Mobile | Hutchinson Essar Cellular Ltd
Aurangabad
02.2003 - 01.2007
- Achieved 100% sales targets in corporate and retail sector.
- Identified new prospects and Undertook PR activities.
- Performed activation of new, and suspended accounts and reduced 30% monthly churn.
- Addressed billing issues for both groups of customers effectively.
- Worked with sales team and handled work allocation, team management, performance, and sales report management.
Education
MBA - Operations and Project Management
Madurai Kamaraj University
Madurai, India 04.2017 - 06.2022
Bachelor of Commerce - Accounting And Finance
Dr. Babasaheb Ambedkar Marathwada University
Aurangabad 03.2004 - 05.2007
Skills
Agile Methodology
Scrum Framework
Project Management
Effective Communication
Adaptability & Continuous Improvement
Analytical Problem Solving
Comparative Analytics
Business Development
Change Management
Client Management
Root Cause Analysis
Task Prioritization
Learning Attitude
Microsoft Office
Resilience
Interests
Technology
Gadgets
Movies
Games
Timeline
Scrum Master
TATA Consultancy Services
05.2019 - Current
MBA - Operations and Project Management
Madurai Kamaraj University
04.2017 - 06.2022
IT Sales | Quality Manager
TATA Consultancy Services
08.2016 - 04.2019
Project Assistant | Content Manager
TATA Consultancy Services
04.2014 - 07.2016
Sr. CRA | Compliance Officer
Hutchinson 3
09.2012 - 03.2014
Sr. CSA | Travel Advisor
WNS Global Services - Air Canada
11.2008 - 06.2010
CCE | Technical Support - Networking
V Customer - Linksys
08.2007 - 10.2008
Bachelor of Commerce - Accounting And Finance
Dr. Babasaheb Ambedkar Marathwada University
03.2004 - 05.2007
CSR – (Corp.) and Channel Sales Head
BPL Mobile | Hutchinson Essar Cellular Ltd
02.2003 - 01.2007