ATHARVA DESHPANDE
Pune
Summary
Dynamic Customer Success & Account Operations Executive at Arisikey Technologies, adept at enhancing client relationships and driving product adoption. Leveraging strong data analysis and communication skills, I proactively identified improvement opportunities, contributing to a 20% increase in customer satisfaction. Experienced in CRM management with HubSpot and Zendesk, fostering cross-functional collaboration for optimal results.
Overview
6
6
years of professional experience
Work History
Customer Success & Account Operations Executive
Arisikey Technologies
Pune
01.2020 - Current
- Managed end-to-end customer interactions including onboarding, daily support, adoption guidance, and relationship management.
- Acted as the primary customer contact, resolving issues through email, ticketing platforms, and documentation.
- Analyzed recurring customer challenges and usage behavior to improve efficiency and experience.
- Supported onboarding, product update, and retention communication initiatives.
- Maintained accurate CRM and support records using HubSpot and Zendesk.
- Collaborated with internal teams to relay feedback and improve products and processes.
- Contributed to knowledge bases, SOPs, and standardized workflows.
- Operated effectively in a pooled/digital customer success model.
- Proactively identified opportunities for improvement and executed solutions.
- Adapted quickly to new tools and evolving processes.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Mitigated business risks by working closely with staff members and assessing performance.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Education
MBA - Marketing
Savitribai Phule Pune University
Pune India11-2022
Bachelor of Administration - Marketing
Savitribai Phule Pune University
Pune India06-2019
Skills
- Customer Success
- Account Management
- SaaS Operations
- Async Communication
- CRM Management
- Lifecycle Support
- Data Analysis
- Process Improvement
- Cross-functional Collaboration
- HubSpot
- Zendesk
- Coda
- Google Workspace
- Email Automation
- SaaS Platforms
- Headless CMS Concepts
- Front-end Technology Awareness
Tools And Knowledge
- HubSpot
- Zendesk
- Coda
- Google Workspace
- Email Automation
- SaaS Platforms
- Headless CMS Concepts
- Front-end Technology Awareness
Timeline
Customer Success & Account Operations Executive
Arisikey Technologies
01.2020 - Current
MBA - Marketing
Savitribai Phule Pune University
Bachelor of Administration - Marketing
Savitribai Phule Pune University