Summary
Overview
Work History
Education
Skills
Accomplishments
Work Preference
Websites
Timeline
CustomerServiceRepresentative
Athira Elizabeth Augustine

Athira Elizabeth Augustine

Business Development Manager
Bangalore

Summary

Customer-focused Business Development manager, successfully contributing to company profits by improving team efficiency and productivity. Skilled at effective negotiations and upselling techniques. Utilises excellent organisational skill to enhance efficiency and lead teams to achieve outstanding sales.

Overview

7
7
years of professional experience

Work History

Business Development Manager

Crio.do - Skill-lync
02.2022 - 02.2024
  • Led a team of 10-12 sales professionals, providing mentorship and driving performance improvement.
  • Managed the end-to-end sales process, emphasizing seamless operations and high-quality outcomes.
  • Organizing the team-building and company-growth activities including strategy setting, client meetings and sales training.
  • Established performance metrics and benchmarks for business development activities, measuring success and areas for improvement.
  • Implemented CRM systems to track client interactions and sales pipeline, improving efficiency and customer service.
  • Identified cross-selling opportunities through ongoing customer needs analysis.
  • Developed and maintained strong relationships with key clients, leading to an improvement in client retention and satisfaction, hence helped in generating potential leads through referrals.

Business Development Manager

Extramarks Education India pvt.ltd
12.2020 - 12.2021
  • Managed domestic sales team which focuses solely on B2C sales in co-ordination with B2B team.
  • Conducted product demonstrations and training sessions for educators and administrators, driving adoption and user engagement.
  • Planned and developed winning strategies to increase sales, expand territories and boost market positioning.
  • Been an integral part of the company in training and helping associates in salesforce management, cold calling, virtual demos, direct selling and customer retention.
  • Developing strategic plans as per business goals including sales plan, promotional campaign and partner programs.

Business Development Training Manager

Byju's
03.2017 - 12.2020
  • Handled 2 batches of business development trainees in driving sales and also reaching their daily target by meeting the required input parameters in both outbound call and virtual conduction model.
  • Conducted various day to day trainings,mock calls,one-on-one reviews,and skill training for the BDTs.
  • Accomplished multiple tasks within established timeframes.
  • Surpassed sales and customer service targets, consistently exceeding established KPI's.
  • Closed long-term agreements through skillful negotiation.
  • Worked closely with the Middle East sales and on a personal interest expanded the customer base to Australia,Singapore and USA.
  • Resolved client issues promptly and effectively, maintaining a 98% satisfaction rate and strengthening long-term client relationships.
  • Managed escalated client enquiries with exceptional professionalism and enthusiasm to maintain trust and reliability.

Education

Computer science Engineering -

Sree Narayana Gurukulam College of Engineering
06.2016

Skills

  • Team Management
  • Sales and market development
  • Customer Relationship Management
  • Performance tracking and evaluations
  • Microsoft Excel
  • Problem Solving
  • Salesforce,LeadSquared
  • Account Management
  • Sales pipeline management
  • Cross-Selling
  • Business Planning
  • Proposal writing

Accomplishments

    Crio.Do

  • Received The Maximizer Award for achieving Highest ARPS at BDM level 3 times in 8 months. And 1st manager in Crio.Do who crossed 7 lakh ARPS.
  • Received The Revenue Star Award for achieving highest absolute rolling realised revenue in Pan India level.

    • Skill-Lync

  • Received The Best Manager award(Includes Revenue, ARPS, Input metrics, Retention rate) in Pan India level.
  • Received The Ace Alliance Award for achieving highest ARPS.

Work Preference

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid

Websites

Timeline

Business Development Manager

Crio.do - Skill-lync
02.2022 - 02.2024

Business Development Manager

Extramarks Education India pvt.ltd
12.2020 - 12.2021

Business Development Training Manager

Byju's
03.2017 - 12.2020

Computer science Engineering -

Sree Narayana Gurukulam College of Engineering

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Athira Elizabeth AugustineBusiness Development Manager