Summary
Overview
Work History
Education
Skills
Languages
Timeline
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ATHIRA PRAKASH

Pala

Summary

  • Dynamic Customer Care Executive with a proven track record at Indus Motor's Maruti Suzuki, excelling in relationship building and problem-solving. Expertly resolved customer complaints, enhancing satisfaction levels significantly. Skilled in effective communication and time management, I consistently deliver exceptional support and foster lasting customer loyalty.

Overview

3
3
years of professional experience

Work History

Customer Care Executive

Indus motor's Maruti Suzuki
Pala
04.2023 - 11.2023
  • Gathered customer feedback and reported it to management for further action.
  • Developed and maintained relationships with customers to ensure their satisfaction.
  • Participated in team meetings to discuss strategies for improving customer satisfaction levels.
  • Followed up on customer interactions, ensuring complete satisfaction with resolutions.

Customer Care Executive

Popular Vehicle's and Service's LTD
Ernakulam
03.2021 - 02.2023
  • Investigated customer complaints and provided solutions within acceptable time frames.
  • Coordinated with the technical support team to resolve service issues.
  • Handling bodywork-related calls.
  • Assisted with customer requests and answered questions to improve satisfaction.

Education

Diploma in Secretarial Practice - Stenography

Govt. Commercial Institute
Pala
06-2020

Bachelor of Science - Chemistry

St. Stephen's College
Uzhavoor
05-2017

Skills

  • Customer service
  • Relationship building
  • Problem solving
  • Effective communication
  • Time management
  • Communication skills
  • Problem-solving abilities
  • Customer support

Languages

Malayalam
First Language
English
Intermediate (B1)
B1

Timeline

Customer Care Executive

Indus motor's Maruti Suzuki
04.2023 - 11.2023

Customer Care Executive

Popular Vehicle's and Service's LTD
03.2021 - 02.2023

Diploma in Secretarial Practice - Stenography

Govt. Commercial Institute

Bachelor of Science - Chemistry

St. Stephen's College

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ATHIRA PRAKASH