ATHIRA PRAKASH
Pala
Summary
- Dynamic Customer Care Executive with a proven track record at Indus Motor's Maruti Suzuki, excelling in relationship building and problem-solving. Expertly resolved customer complaints, enhancing satisfaction levels significantly. Skilled in effective communication and time management, I consistently deliver exceptional support and foster lasting customer loyalty.
Overview
3
3
years of professional experience
Work History
Customer Care Executive
Indus motor's Maruti Suzuki
Pala
04.2023 - 11.2023
- Gathered customer feedback and reported it to management for further action.
- Developed and maintained relationships with customers to ensure their satisfaction.
- Participated in team meetings to discuss strategies for improving customer satisfaction levels.
- Followed up on customer interactions, ensuring complete satisfaction with resolutions.
Customer Care Executive
Popular Vehicle's and Service's LTD
Ernakulam
03.2021 - 02.2023
- Investigated customer complaints and provided solutions within acceptable time frames.
- Coordinated with the technical support team to resolve service issues.
- Handling bodywork-related calls.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
Diploma in Secretarial Practice - Stenography
Govt. Commercial Institute
Pala06-2020
Bachelor of Science - Chemistry
St. Stephen's College
Uzhavoor05-2017
Skills
- Customer service
- Relationship building
- Problem solving
- Effective communication
- Time management
- Communication skills
- Problem-solving abilities
- Customer support
Languages
Malayalam
First Language
English
Intermediate (B1)
B1
Timeline
Customer Care Executive
Indus motor's Maruti Suzuki
04.2023 - 11.2023
Customer Care Executive
Popular Vehicle's and Service's LTD
03.2021 - 02.2023
Diploma in Secretarial Practice - Stenography
Govt. Commercial Institute
Bachelor of Science - Chemistry
St. Stephen's College
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