ATHMIYA RAJ A.G
Customer Support Associate 2
Chikmagalur
Summary
Promoted to Customer Resolution Group due to dedication and performance, overseeing supervisor-level calls and emails.
Overview
2
2
years of professional experience
4
4
Certifications
3
3
Languages
Work History
Customer Support Associate
Conduent Business Services India LLP
Bangalore
05.2025 - Current
- Responded to customer inquiries via phone and email, ensuring timely resolution of issues.
- Documented customer interactions in CRM system, maintaining accurate records for future reference.
- Collaborated with team members to identify process improvements, streamlining support workflows.
- Provided feedback on common issues to enhance product documentation and support materials.
- Adapted quickly to changing priorities while managing multiple customer requests efficiently.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Responded to customer requests for products, services, and company information.
- Improved overall customer experience by proactively identifying areas for process improvement within the support department.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Displayed flexibility to adapt to quarterly policy changes and database re-organization.
Customer Care Representative
Concentrix
Bangalore
10.2024 - 05.2025
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Adapted quickly to changes in product knowledge and company policies to enhance support quality.
- Collaborated with team members to streamline processes and improve response times for customer requests.
- Identified and resolved discrepancies and errors in customer accounts.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Investigated and resolved accounting, service and delivery concerns.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Degree - undefined
AJ institute of engineering and technology
PUC - undefined
SDM PRE-UNIVERSITY COLLEGE
CBSE - undefined
PRASANNA RESIDENTIAL SCHOOL
Skills
- Excellent Time management
- Excellent communication skill
- Leadership quality
- Art
- Problem solving
- Multiple tasking
- Communication skills
Certification
Infosys Springboard-2022
Timeline
Customer Support Associate
Conduent Business Services India LLP
05.2025 - Current
Customer Care Representative
Concentrix
10.2024 - 05.2025
Degree - undefined
AJ institute of engineering and technology
PUC - undefined
SDM PRE-UNIVERSITY COLLEGE
CBSE - undefined
PRASANNA RESIDENTIAL SCHOOL