Hemalatha.M
Bengaluru
Summary
Career Objective
Self-motivated, energetic and adaptable with the experience of customer support and service and join a forward looking organisation with a global presence and after long term opportunities.
Overview
4
4
years of professional experience
6060
6060
years of post-secondary education
Work History
Customer Support Associate
Big Basket
Bangalore
06.2022 - Current
- Assisted customers in resolving inquiries through chat and call support.
- Documented customer interactions for future reference and process improvement.
- Handled product returns and exchanges according to company guidelines.
- Provided feedback to management on common customer issues and suggestions.
- Engaged with customers to ensure satisfaction with products and services offered.
- Resolved customer inquiries in a timely manner.
- Documented procedures for handling common customer requests.
- Investigated and troubleshot customer issues to determine the best course of action.
- Managed order processing and tracking using internal systems effectively.
- Collaborated with team members to improve customer service workflows.
Education
SJES Polytechnic College
Bangalore , IndiaPUC
Bangalore , IndiaRoyal India Public School
Bangalore Skills
- Excellent Communication Skills
- 70wpm typist
- Customer service
- Problem resolution
- Time management
- Ms word
- Attentive listener
Languages
English
First Language
Kannada
Beginner (A1)
A1
Tamil
Beginner (A1)
A1
Affiliations
- Sports
- Learning language
- Travelling
- Reading books
Timeline
Customer Support Associate
Big Basket
06.2022 - Current
SJES Polytechnic College
PUC
Royal India Public School