Summary
Overview
Work History
Education
Skills
Timeline
Generic

ATHUL A J

Operational Process Owner
Bengaluru

Summary

  • Around 4.5 years of experience in IT industry.
  • Zeal to accept work related challenges, Dedication towards work.
  • Excellent understanding of project issues, Ability to work independently or as a part of team.
  • Self-motivated and goal oriented.
  • Adaptive to learning with continuous knowledge enhancement. Working on production, development, test servers and ensuring the availability of the systems to end users in 24*7 environment and providing technical support to customers.

Overview

5
5
years of professional experience
3
3
years of post-secondary education

Work History

Operational Process Owner

Accenture
Bengaluru
09.2021 - Current
  • Acting as stakeholder between development team and operational team.
  • Analyzing process failure and helping to improve process.
  • Pitching in new ideas for process automation.
  • Point of contact for ECS Solman build for their queries and issues related to FRUN.
  • Maintaining KPIs and increasing First Time Success rate above 90% of FRUN monitoring related process.
  • Testing and validating process/task in test and development environment.
  • Fixing issues related to monitoring in FRUN in test and development.
  • Keeping track of changes and following up with development colleagues.
  • Creating and maintaining document

SAP FRUN Consultant

Tata Consultancy Services
Bengaluru
07.2019 - 08.2021
  • Acting as shift lead and helping colleagues.
  • Integration of HEC standard and Nonstandard systems.
  • Integrating ABAP/JAVA/HANA/BOBJ/Cloud Connector, Web Dispatcher, SAP mobile platform, Tomcat systems to FRUN.
  • Troubleshooting issues related to integration of system to FRUN.
  • Configuration of EWA.
  • Configuration of data suppliers and SLD registration of SAP systems.
  • Generation of Stack.xml using maintenance planner and maintenance
    optimizer.
  • Uploading data to SAP support portal
    Troubleshooting of issues related to Technical Monitoring, Data supplier issues, EWA.
  • Implementation of SNOTE in ABAP system.
  • Working on Customer Incident, Service Request, Manual Incident and Alerts.
  • Attending Customer calls and providing them with solutions.

NLP QC Analyst

Binary Fountain
Thiruvanthapuram
09.2018 - 03.2019
  • Analyzing data processed by NLP
  • Correcting data in case if data is processed wrongly.
  • Feeding data to NLP .

Education

Bachelor of Computer Applications -

Malabar College of Commerce And Science
Kerala
04.2015 - 06.2018

Skills

    SAP FRUN

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Timeline

Operational Process Owner

Accenture
09.2021 - Current

SAP FRUN Consultant

Tata Consultancy Services
07.2019 - 08.2021

NLP QC Analyst

Binary Fountain
09.2018 - 03.2019

Bachelor of Computer Applications -

Malabar College of Commerce And Science
04.2015 - 06.2018

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ATHUL A JOperational Process Owner