Hi, I’m
Atul Datta
IT Manager
New Delhi
Summary
Executive Summary :
With more than 25+ years of experience as an IT Professional, have developed a deep understanding of the unique IT requirements. Have successfully handled a wide range of responsibilities from strategic planning to implementation and supervision of IT initiatives. Expertise lies in effectively managing projects within a defined scope, ensuring that technology aligns with the organizational objectives and enhances educational experiences. Am known for problem-solving skills, clear communication style and passion for leveraging technology to support dynamic learning environments. An experienced IT Manager with a positive attitude, good team handling skills, and target oriented.
Career Objective:
Currently, am actively seeking new opportunities to broaden career horizons. With extensive experience and acquired abilities over the years, these valuable asset would benefit organizations seeking to expand their technological footprint in today's digitally-driven landscape.
Overview
26
years of professional experience
19
years of post-secondary education
1
Language
Work History
Vasant Valley School, Sector C, Vasant KunjNew Delhi
IT Manager
02.2000 - Current
Job overview
- Crucial role of overseeing and managing both hardware and software systems within school. Entrusted with ensuring seamless functionality of all IT services, while also staying abreast with ever-evolving trends in technology to keep IT infrastructure up-to-date.
- Vasant Valley School is part of India Today Group - one of the best day schools in India. Vasant Valley School has recognizable IT infrastructure.
- Assisted in development of system security protocols.
- Monitored system performance to identify potential issues.
- Tested and implemented new software and hardware prior to deployment.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Offered assistance in implementing and developing training programs.
- Researched and identified solutions to technical problems.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Generated reports to track performance and analyze trends.
- Created user accounts and assigned permissions.
- Broke down and evaluated user problems, personal expertise, and probing questions.
- Developed and implemented preventive maintenance procedures.
- Assisted in migrating locally hosted Windows data centre and services to Google cloud workspace.
- Implemented 200 Mbps Internet connectivity with integrated redundancy - regular follow-up to reduce costs by reviewing annual renewals.
- Advised and assisted in investment into IOS platform (Apple MacBook, iPads, Apple TV's, ...) to enable seamless work while also enabling hybrid work environment with a longer workable lifespan.
- Security - Actively implemented Meraki firewall in HA model for network security and assisted in Hikvision CCTV implementation for School's personnel security.
- Responsible for managing and smooth functionality of the hardware, software and IT infra at school as per the evolving trends of technology
- Implemented three differed Enterprise Resource Planner (ERP), School Management System (SMS) and Customer Relation Management (CRM) in 23+ years of service. 1. Windows based SMS - implemented in 2000 - 2010 with an SQL backend and any browser as a frontend. 2. From 2010 till date implemented ran the second ERP - hosted in-house on a Red Hat / Linux platform responsible for the financial modules (School Fee and Communication). 3. Veracross (Boston, USA based CRM) - September, 2021 till date - offers platform for Parents / Students and Staff to integrate seamlessly on a robust and safe Salesforce backend.
- Responsible for automating/barcoding - School’s Libraries by implementing/running Libman software
- Responsible for AMC's, vendor liaising, legal liaising of all technology related hardware, software and services.
- Responsible for licensing program for school (Google Cloud and Google Workspace, Microsoft, Macromedia and Adobe Products, Antivirus, Firewall, etc.)
- Responsible for preparing annual budget for Information Technology requirements of School
- Website manager - www.vasantvalley.org using wordpress and responsible for Veracross portals information display
- Responsible for contracted/outsourced vendor services (FMS and AMC's)
Global Electronic Commerce Services Ltd. (GECSL)New Delhi
Field Support Engineer (FSE)
06.1999 - 02.2000
Job overview
- Performed onsite installation, modification and maintenance of systems and equipment.
- Trained personnel to align objectives, strengthen competencies and standardize operations.
- Managed administrative tasks such as maintaining customer service logs and internal service records.
- Installed and repaired Email, E-fax and EDI services and equipment on clients' premises.
- Facilitated communication between office personnel, subcontractors and customers.
- Scheduled service calls according to customer location and urgency of need.
- FSE is responsible to provide hands-on solutions to all complaints logged at Helpdesk for the services offered by GECSL.
- Involved in direct meetings with clients and problem solving.
Global Telecom Services Ltd.New Delhi
Customer Satisfaction Executive (CSE)
06.1997 - 06.1999
Job overview
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager through telephonic support, problem logging and analysis.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Administration of customer Sign – on/off, liaisons with DOT, MTNL and VSNL, end of month bill generation and printing, uploading and coordinating broadcasts for clients.
Education
TE Connectivity India Pvt. Ltd, New Delhi, India
Certification of Designing Premises Cabling Systems from Computer Networking
05.2014 - 05.2014
University Overview
- Completed professional development in TYCO Certification
New Horizons, Lodhi Road, New Delhi, India
Microsoft Certified Systems Engineer (MCSE) from Systems Engineer
05.2009 - 08.2009
University Overview
- Completed professional development in Windows Server Administration and Networking
National Institute of Information Technology (NIIT, Dehradun, Uttarakhand
Advanced Diploma in Software Development from Computer Programming
01.1995 - 01.1997
University Overview
- Completed professional development in Software Developement using Dbase, FoxPro, C, C++
- Received Scholarship - 6th Bhavishya Jyoti Scholarship
- Awarded - Certificate of completion of Advanced Diploma in Software Development
Sydenham College of Commerce & Economics Mumbai University, Mumbai, Maharashtra, India
B.Com from Bachelor of Commerce And Economics
07.1990 - 07.1994
University Overview
- Awarded - College Basket Ball Team
- Awarded - B.Com. Certification - Mumbai University
Sangeet Samiti Vidyalaya, Dehradun, Uttrakhand
Prabhakar in Tabla (4 Years) from Tabla Percussion Player
03.1990 - 03.1990
University Overview
- Awarded - Prabhakar Certification in Tabla
Woodstock School, Mussoorie, UP
High School Diploma
06.1977 - 06.1990
University Overview
- Awarded - Mubarak Masih Shield for exceptional Tabla Player
- Awarded - Indian Mark sheet - 80.5%
Skills
Budget administration
Availability
See my work availability
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Timeline
TE Connectivity India Pvt. Ltd
Certification of Designing Premises Cabling Systems from Computer Networking
05.2014 - 05.2014
New Horizons, Lodhi Road
Microsoft Certified Systems Engineer (MCSE) from Systems Engineer
05.2009 - 08.2009
IT Manager
Vasant Valley School, Sector C, Vasant Kunj
02.2000 - Current
Field Support Engineer (FSE)
Global Electronic Commerce Services Ltd. (GECSL)
06.1999 - 02.2000
Customer Satisfaction Executive (CSE)
Global Telecom Services Ltd.
06.1997 - 06.1999
National Institute of Information Technology (NIIT
Advanced Diploma in Software Development from Computer Programming
01.1995 - 01.1997
Sydenham College of Commerce & Economics Mumbai University
B.Com from Bachelor of Commerce And Economics
07.1990 - 07.1994
Sangeet Samiti Vidyalaya
Prabhakar in Tabla (4 Years) from Tabla Percussion Player
03.1990 - 03.1990
Woodstock School
High School Diploma
06.1977 - 06.1990
Extra Curricular
Woodstock School Old Students Association (WOSA) India Council Member from October 1997 till December 1999.
Active participant in school and college sports.
Percussionist - enjoy playing the Tabla, Drums, Guitar, Flute, etc.. (Percussionist for a Rock Group in New Delhi called Mid Life Crisis since May, 2019)
Extra Curricular
Woodstock School Old Students Association (WOSA) India - Council Member from October 1997 - December 1999.
Active participant in school and college sports.
Percussionist - enjoy playing the Tabla, Drums, Guitar, Flute
Extra Curricular
Woodstock School Old Students Association (WOSA) India - Council Member from October 1997 - December 1999.
Active participant in school and college sports.
Percussionist - enjoy playing the Tabla, Drums, Guitar, Flute
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