Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Disclaimer
Personal Information
Affiliations
Accomplishments
Certification
Languages
Websites
Timeline
Generic

Atul K Thakur

Mul

Summary

Dynamic IT Support Engineer with proven expertise at Wipro Ltd in deploying software applications and enhancing system security. Skilled in network troubleshooting and remote support, I excel in problem-solving and effective communication. Committed to maintaining IT infrastructure integrity while implementing strategic solutions to optimize performance and compliance. Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products.

Overview

11
11
years of professional experience
1
1
Certification

Work History

IT Support Engineer

Wipro Ltd
03.2022 - Current
  • Install and configure hardware components such as a computer, printer, workstation, and routers.
  • Configuration of desktops and laptops in the domain.
  • Deployed and updated software applications, ensuring compatibility and security.
  • Troubleshooting and resolving technical issues related to hardware, software, and network connectivity.
  • Provide frontline technical support to end users, addressing hardware, software, and network-related issues.
  • Assist in the administration and maintenance of IT systems, including servers, databases, and network infrastructure.
  • Implement security protocols and updates to ensure system integrity.
  • Implement and enforce cybersecurity measures to protect against malware, phishing, and other threats.
  • Conduct security audits, and ensure compliance with security policies.
  • Work on audio-video systems such as Lenovo Hubs, Polycom cameras, Shure audio devices, Samsung displays, etc.
  • Hands-on experience with Windows operating systems.
  • Configuration of Outlook, OWA, security software, VPN, various software used in banking, etc.
  • Remote support to users by remote tools. Like a VNC server.
  • Ensure compliance with company policies and procedures.
  • Managing vendor relationships and coordinating the procurement of IT equipment and services.
  • Stay informed about emerging technologies, industry trends, and best practices.
  • Pursue professional development opportunities to enhance technical skills.
  • Documenting system configurations, processes, and procedures.

IT Support Engineer

Renovision Automation Pvt Ltd
10.2017 - 03.2022
  • Working for Western Coalfield Ltd as a System Administrator under the System Manager.
  • Install and configure hardware and software systems, including operating systems, servers, and applications.
  • Set up new workstations, laptops, printers, scanners, and devices for end-users.
  • Ensure systems are up to date with patches and updates.
  • Manage and configure network infrastructure (routers, switches, radio devices, etc.).
  • Use antivirus and anti-malware software to protect systems from threats.
  • Conduct regular system audits, and generate reports on system performance.
  • Troubleshoot and resolve hardware, software, and network problems.
  • Respond to and resolve user technical support requests, either in person, over remote tools, or via phone and mail.
  • Maintain documentation on system configurations, procedures, and troubleshooting steps.
  • Create and update internal knowledge bases for other IT team members, or users.
  • Collaborate with other IT teams (network engineers, security teams, etc.). To ensure smooth system integration.
  • (WCL Project)

IT Analyst

Kutumbh Care Pvt Ltd
04.2017 - 10.2017
  • Provided support to end-users in troubleshooting application issues.
  • Configured networks, servers, storage devices and other equipment as per client requirements.
  • Assisted in deploying new systems and services into production environment.
  • Collaborated with team members to deliver projects within scheduled deadlines.
  • Monitored system performance, identified bottlenecks and optimized the same.
  • Tested, maintained and monitored computer programs and systems.
  • Troubleshot program and system malfunctions to restore normal functioning.

RF Engineer

Impact Infotech Pvt Ltd
04.2014 - 01.2017
  • UBR Project of Vodafone. Wireless Communication System.
  • I have completed the RF survey for a new site and am sharing the site.
  • Decide on the antenna height and orientation according to the clutter.
  • Find out the suitable location based on the requirements of the operator and client for installation.
  • Installation and commissioning of wireless UBR communication devices.
  • Network switches, routers.
  • Works on LAN, WAN, and network systems.
  • Maintained all documentation related to wireless network deployments including drawings, diagrams, plans and schematics.

Education

BE - Electronics and Telecommunication Engineering

Nagpur University
Nagpur
06.2013

Diploma - Electronics And Telecommunication Engineering

Government Polytechnic Gadchiroli
Gadchiroli, India
01.2010

Skills

  • IT infrastructure management
  • Desktop and laptop hardware
  • Software deployment
  • System maintenance
  • Remote support
  • Network troubleshooting
  • Technical support
  • Problem solving
  • Work on ServiceNow portal
  • Help desk support
  • Software installation
  • IT asset management
  • System administration
  • Active directory
  • Hardware diagnostics
  • IT documentation
  • Configuration management
  • IT compliance
  • VPN configuration
  • Printers and scanners
  • Server management
  • Networking devices
  • Audio-visual systems
  • RFID access control
  • CCTV surveillance systems
  • Telecommunications expertise
  • Wireless communication systems
  • Optical fiber cabling
  • Effective communication skills
  • Leadership abilities
  • Strategic planning

Hobbies and Interests

  • Reading
  • Listening to music
  • Swimming

Disclaimer

I hereby declare that the above-mentioned information is true to the best of my knowledge

Personal Information

  • Father's Name: Keshav Dawaduji Thakur
  • Date of Birth: 10/09/88

Affiliations

  • CCTV installation and configuration were done at Hometown
  • 25 desktop setups at the Gram Panchayat of my village

Accomplishments

  • Appreciation letter received from the general manager of WCL Ltd for completing the work within the timeline and the support provided

Certification

  • PLC and SCADA
  • Power BI
  • Chat GPT

Languages

Marathi
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1

Timeline

IT Support Engineer

Wipro Ltd
03.2022 - Current

IT Support Engineer

Renovision Automation Pvt Ltd
10.2017 - 03.2022

IT Analyst

Kutumbh Care Pvt Ltd
04.2017 - 10.2017

RF Engineer

Impact Infotech Pvt Ltd
04.2014 - 01.2017

BE - Electronics and Telecommunication Engineering

Nagpur University

Diploma - Electronics And Telecommunication Engineering

Government Polytechnic Gadchiroli

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Atul K Thakur