Atul Kumar
New Delhi
Summary
IT Consultant with extensive experience in system implementations and client relationship management at Sistema Smart Technologies Limited. Demonstrated success in enhancing operational efficiency through technical support and performance monitoring. Proficient in SAP Basis and skilled in problem-solving, ensuring seamless IT operations and high user satisfaction.
Overview
15
15
years of professional experience
Work History
IT Consultant
Sistema smart Technologies Limited
Delhi
04.2020 - Current
- Managed system implementations to enhance operational efficiency and user experience.
- Conducted training sessions for staff on new technologies and best practices.
- Provided ongoing technical support to clients, resolving issues promptly.
- Developed documentation for IT processes and user manuals for systems deployed.
- Installed and configured computer hardware operating systems and applications according to customer requirements.
- Documented processes related to IT services provided by the company.
- Performed research on latest technologies and trends in the IT industry to make recommendations to clients.
- Conducted regular maintenance checks on servers, networks, storage devices.
- Resolved technical problems reported by customers via phone calls or emails quickly and accurately.
- Maintained an up-to-date inventory of hardware and software assets owned by the company.
- Modified existing software systems to enhance performance and add new features.
- Ensured compliance with security policies including firewalls, anti-virus programs.
- Managed backup, user account and helpdesk systems.
- Evaluated organization's technology to recommend upgrades for hardware and software.
- Provided technical support for hardware, software and network issues.
- Provided company users with tech support for IT problems and account maintenance.
IT Infrastructure Specialist
Sistema Smart Technologies Limited
Delhi
08.2018 - 03.2020
- Managed IT infrastructure to ensure optimal performance and reliability.
- Diagnosed technical issues and provided effective solutions to users.
- Documented IT processes and procedures for future reference and training purposes.
- Provided smooth communications by configuring LAN technology, wireless access points and controllers.
- Performed tests on newly installed hardware and software to provide components that interface correctly with each other and network.
- Managed server performance and reliability for organizational operations.
- Monitored system health and resolved issues to ensure uptime and efficiency.
- Conducted regular data backups to safeguard organizational information assets.
- Deployed virtual machines using VMware vSphere technology.
- Provided technical support for end-users related to server systems.
- Configured user accounts, permissions, and access rights.
- Installed, configured, and maintained server hardware and software.
IT Specialist
MTS
Delhi
10.2015 - 07.2018
- Managed IT infrastructure to support organizational operations and system functionality.
- Collaborated with vendors for procurement of IT equipment and services as needed.
- Installed operating systems, applications, patches, updates. as needed.
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
- Monitored network performance and identified areas for improvement.
- Assessed issues to determine appropriate troubleshooting methods for remediation.
- Implemented backup procedures to ensure data integrity and availability.
- Coordinated with vendors for procurement of IT products or services as needed.
- Trained new support representatives on troubleshooting techniques and company support protocols.
- Collaborated with the technical team to discuss recurring customer issues and develop long-term solutions.
- Assisted customers with various types of technical issues via email, live chat, and telephone.
- Maintained up-to-date case documentation for future reference.
L2 Desktop Support Engineer
HCL
Delhi
08.2014 - 09.2015
- Provided technical support for desktop hardware and software issues.
- Diagnosed and resolved user issues through remote assistance tools.
- Collaborated with teams to implement system updates and patches.
- Assisted users with application installations and configurations.
- Trained new team members on support procedures and tools.
- Installed and configured computer hardware, operating systems, applications and networks.
- Conducted root cause analysis of recurring technical problems related to desktops and laptops.
- Updated knowledge base articles regularly so that they reflect latest changes in technology trends.
- Troubleshot complex technical problems with desktops, laptops, printers and peripherals.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
Desktop Engineer
NET CONNECTS PVT. LTD.
03.2013 - 06.2014
- Working as Desktop Engineer in NET CONNECTS PVT. LTD. for various projects since 15th March 2013.
- Installed and configured desktop systems for user accessibility and performance.
- Provided technical support to employees for software and hardware issues.
- Managed IT inventory, ensuring availability of necessary equipment and parts.
- Conducted routine maintenance on desktop systems to enhance functionality.
- Collaborated with teams to troubleshoot network connectivity problems efficiently.
- Installed and configured desktop hardware, software, and peripherals for user workstations.
- Troubleshot network connectivity issues with users' computers.
- Configured remote access solutions for mobile workers.
- Provided technical support to end-users on a variety of issues.
- Performed system maintenance tasks such as virus scans, disk defragmentation, and patch installations.
FMS Engineer
PCS Technology Ltd.
03.2012 - 03.2013
- Worked for PCS Technology Ltd. as FMS Engineer from 15th March 2012 till 14th March 2013.
System Engineer
Tahlan Computers
04.2010 - 03.2012
- Worked for Tahlan Computers as System Engineer from 20th April 2010 till 14th March 2012.
Education
MBA - Information Technology
Lovely Professional University
Delhi07-2016
BSC IT - INFORMATION TECHNOLOGY
KUVEMPU UNIVERSITY
KARNATAKA11-2011
GNIIT - SOFTWARE ENGINEERING
NIIT
Delhi12TH - SCINCE
NIOS
Delhi10TH -
NIOS
DelhiSkills
- ERP: SAP Basis and Netweaver
- Client relationship management
- Data backup
- Performance monitoring
- Vendor collaboration
- IT asset management
- IT vendor management
- IT infrastructure
- IT policy development
- End point configurations
- Client Server Management
- Self motivation
- Programming languages: C#, Java, ASPNET
- Database management: SQL and Oracle
- Microsoft Office proficiency
- Problem solving
- Verbal and written communication
- Diplomatic interaction
- Team facilitation
- System implementation
- Technical support
- Network troubleshooting
Hobbies and Interests
Swimming, Listening Music, Reading
Disclaimer
I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.
Experience Summary
- Over 12+ Years’ Experience in IT Industry.
- Have proficiency in following tasks:
- Desktop/Laptop on-site and phone support;
- Printer configurations and trouble shooting
- Backup system support;
- Updating current infrastructure;
- Deploying new equipment;
- Maintain overall ownership of user’s issue & service ensuring that they receive resolution within a reasonable timeframe.
- Provide initial assessment of urgency and business impact on all support calls.
- Manage service requests, software installations, new computer setups, upgrades, IP phone installation and configuration, video conference device configuration etc.
- Record incident resolutions in the Help Desk tool
- Support the following technologies: Microsoft Office 2007, 2010 ,2013and 2016 products – Outlook, Word, Excel, Access, Project and Visio 2007 and 2010,Internet Explorer, Windows XP, Windows 7,Windows 8, printers, networked copiers, NIC’s, basic LAN/WAN connectivity and others as assigned.
- Monitor daily backups.
- Worked independently and in a team environment
- Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to second or third level in accordance with Help Desk escalation processes.
- Working on MS Excel , MS Word.
Timeline
IT Consultant
Sistema smart Technologies Limited
04.2020 - Current
IT Infrastructure Specialist
Sistema Smart Technologies Limited
08.2018 - 03.2020
IT Specialist
MTS
10.2015 - 07.2018
L2 Desktop Support Engineer
HCL
08.2014 - 09.2015
Desktop Engineer
NET CONNECTS PVT. LTD.
03.2013 - 06.2014
FMS Engineer
PCS Technology Ltd.
03.2012 - 03.2013
System Engineer
Tahlan Computers
04.2010 - 03.2012
MBA - Information Technology
Lovely Professional University
BSC IT - INFORMATION TECHNOLOGY
KUVEMPU UNIVERSITY
GNIIT - SOFTWARE ENGINEERING
NIIT
12TH - SCINCE
NIOS
10TH -
NIOS
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