Atul Muraleedharan
Bengaluru
Summary
Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Overview
4
4
years of professional experience
Work History
Subject Matter Expert
Alorica
Bengaluru
01.2021 - Current
- Worked with multidisciplinary teams in new product rollout, effectively addressing inquiries and troubleshooting issues.
- Improved user productivity and efficiency through system training and support.
- Monitored and tracked user progress to identify improvement opportunities.
- Trained new employees on best practices and customer care procedures to eliminate inefficiencies.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Coordinated timely responses to online customer communication and researched complex issues.
- Maintained and managed customer files and databases.
- Responded to customer needs through competent customer service and prompt problem-solving.
Transaction Analyst
Conduent
Cochin
10.2016 - 10.2019
- Researched billing and invoice problems and resolved issues in compliance with established standards.
- Performed data entry and research in various systems.
- Maintained strict client confidentiality in personal, telephone and email interactions to comply with preset standards and regulations.
- Developed excellent working knowledge of industry trends and improvements in process.
- Managed complaints with calm, clear communication and problem solving.
- Picked-up additional task to aid team success.
Education
No Degree - Science Education
Kendriya Vidyalaya NO.1
Kozhikode 04.2001 -
Skills
Self-Motivated
Interpersonal Communication
Good Telephone Etiquette
Problem-Solving
Teambuilding
MS Office
Excellent Communication
Teamwork and Collaboration
Decision-Making
Dependable and Responsible
Clerical Support
Maintenance and Repair
Planning and Coordination
Organization and Time Management
Google Workspace
Active Listening
Timeline
Subject Matter Expert
Alorica
01.2021 - Current
Transaction Analyst
Conduent
10.2016 - 10.2019
No Degree - Science Education
Kendriya Vidyalaya NO.1
04.2001 -