Rahul Hans
Subject Matter Expert
New Delhi
Summary
Industry Subject Matter Expert providing advanced technical knowledge and analysis of highly specialized applications and operational environment. Perform complex functional systems analysis, design, training and implementation advice on complex problems, including esoteric problems requiring extensive knowledge of subject matter.
Overview
1
1
year of professional experience
2
2
years of post-secondary education
Work History
Subject Matter Expert
Urbancompany
Gurugram
01.2022 - Current
- Supported enterprise and business goals by introducing new product and service offerings.
- Designed and prepared technical reports, studies and related documentation.
- Analyzed business problems, identifying root causes and developing robust solutions.
- Collaborated with management to identify and prioritize new development concepts.
- Monitored and tracked user progress to identify improvement opportunities.
- Improved user productivity and efficiency through system training and support.
Customer Service Representative
VCare
Noida
11.2016 - 06.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recorded account information to open new customer accounts.
- Responded to customer requests for products, services and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered product and service questions, suggesting other offerings to attract potential customers.
Education
Bachelor of Commerce - Accounting
Swami Vivekanad Subharti Universtity
Delhi 03.2018 - 06.2020
Skills
Decision-Making
Planning and Coordination
Training and Development
Flexible and Adaptable
Organization and Time Management
Teamwork and Collaboration
Self-Motivated
Multitasking Abilities
Timeline
Subject Matter Expert
Urbancompany
01.2022 - Current
Bachelor of Commerce - Accounting
Swami Vivekanad Subharti Universtity
03.2018 - 06.2020
Customer Service Representative
VCare
11.2016 - 06.2017