ATUL SOMAL

• Monitor production systems and application performance using Grafana dashboards.
• Troubleshoot application and server issues to ensure system availability and reliability.
• Manage scheduled jobs and troubleshoot job failures using Control-M.
• Perform data loading and transformation using SQL Loader from heterogeneous sources.
• Provide deployment support in staging and production environments.
• Handle incident tickets and service requests through ServiceNow.
•Work closely with development teams to diagnose production issues

Reduced incident resolution time by quickly identifying root causes through log and metrics analysis.

• Incident Response (P1 / P2 Bridge Calls)

(Banking Domain)

• Monitored application health and logs using Splunk.
• Investigated suspicious user activities and security events using Splunk queries.
• Responded to application alerts and resolved incidents within SLA timelines.
• Participated in P1/P2 bridge calls to restore critical services.
• Managed user access and permissions for production applications.
• Collaborated with development teams to resolve application defects.

(Telecom Domain)

• Monitored production transactions using SQL queries and Linux commands.
• Performed proactive monitoring to detect system issues before customer impact.
• Investigated incidents and performed root cause analysis.
• Automated monitoring activities using scripts.
• Supported business-critical systems under strict SLA agreements.

(Healthcare Insurance Domain)

• Provided application support and customer access management.
• Monitored application performance using Dynatrace.
• Extracted and analyzed data using SQL queries.
• Managed incident tickets and ensured timely resolution.
• Supported weekend production deployments

• Production Monitoring & Observability
• Linux Troubleshooting
• Log Analysis
• Deployment Support