Atul Vasantrao Deshmukh
Assistant manager
Pune
Summary
A highly organized and detail-oriented Assistant Manager with 5 year of experience in Incident management. Proven ability to keep projects up-to-date through regular meetings, communication with team members and timely database updates. Skilled in data analysis and report writing to provide comprehensive reports to management.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Assistant Manager
Vodafone India Service Private Limited
12.2019 - Current
- Excellent communication and interpersonal skills with proven abilities in resolving all unified communications/collaborations services related issues with ability to communicate to customers effectively
- Working as in support with IMC on major issues to provide earliest resolution to the customer
- Hands on Putty
- Collaborated with engineering teams to decrease system downtime by developing a predictive analytics tool that identified potential issues before occurrence.
- Spearheaded the integration of ITIL practices,
- optimizing incident lifecycle management and supporting rapid growth of the client base.
Technical Support Executive
Tata Communications Ltd.
10.2018 - 12.2019
- Provide support and solve the queries of corporate clients by using various network monitoring tools
- First Level troubleshooting & escalation of reported issues on time by following the escalation matrix
- Working on different Monitoring tools & alarm management system
- Experienced and proficient with L1 level troubleshooting techniques and problems solving in a 24x7x365 production environment
- Tools used: Putty, Secure CRT, Spotlight, MRTG, , Egain and Wireless one
Education
HSC -
M.E.S Mehkar
01.2009 - 01.2010
SSC - undefined
M.E.S Highschool
01.2007 - 01.2008
Bachelor of Engineering - Electronics and Telecommunication
S.E.C Washim
01.2011 - 01.2015
Skills
Problem-solving , Communication , Team leadership , Process management , IT infrastructure, Change management, basic Linux
Personal Information
- Father's Name: Vasantrao R. Deshmukh
- Mother's Name: Harshawati V. Deshmukh
- Blood Group: AB+
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Disclaimer
I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.
Timeline
Assistant Manager
Vodafone India Service Private Limited
12.2019 - Current
Technical Support Executive
Tata Communications Ltd.
10.2018 - 12.2019
Bachelor of Engineering - Electronics and Telecommunication
S.E.C Washim
01.2011 - 01.2015
HSC -
M.E.S Mehkar
01.2009 - 01.2010
SSC - undefined
M.E.S Highschool
01.2007 - 01.2008
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